Operation Manager Luxury Mens Wear
1 week ago
**Key Responsibilities**:
- Complete ownership of daily operations of the stores in the region/territory assigned - Managing store teams to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition
- Design monthly targets and effective incentive schemes for the store staff so as to keep them motivated
- Responsible for manpower planning/ROTAs & scheduling of store teams as per power hours / business needs
- Ensure that best customer service is delivered in the stores with “Customer First” approach
- Reviewing the team performance providing immediate feedback (both positive & development) in order to recognize and praise excellent performance
- Hire, train, coach & retain store teams. Assess the training & development needs of the store teams and liaise with Training team to roll-out relevant training programs
- Ensure adherence to SOP, integrity & ethical practices by store staff. Take appropriate actions in case of violations
- Proactively co-ordinate with Merchandising, VM, Marketing, HR, Project & Finance teams for smooth operations
**Requirements**:
- Minimum Bachelor degree holder any field.
- Has 4+ years experience in FMCG / Retail / Fashion / Beauty Operations
- Excellent team player & team leader. Very strong people skills. Extrovert & outgoing
- Should have strong entrepreneurial & leadership skills. High degree of ownership & accountability. Result oriented
- Ability to thrive in an ambiguous and ever-changing business environment. Be flexible - High degree of attention to details. Problem solver. Willing to listen to new ideas and learn continuously
- Excellent time management and stakeholder management skills
- Fluent in Bahasa & English
- Strong at MS Office - Excel, Power Point
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