Cs Outbound Conversion Agent

2 months ago


Jakarta, Indonesia B2Spin Full time

**Areas of Responsibility**
- Proactively initiate outbound communications with customers who have shown interest in the company's products and services.
- Convert new or potential customers into active members by providing a positive customer experience, addressing concerns, and ensuring a smooth transition to the company or brands' platform.
- Develop and maintain a deep understanding of the company and brand's offerings to effectively convey the value, benefits, and unique features to new customers.
- Collaborate closely with the customer service, CRM, operations, and marketing teams to share valuable insights and strategies that drive improved customer conversion and engagement.

**Qualifications Needed**
- **Bachelor's degree**:

- Minimum of 2 years experience in an outbound sales and customer service role.
- Prior experience in the iGaming industry, preferably with a focus on gaming or eCommerce sectors.
- Minimum of 6 months of voice/phone call center experience managing US-based accounts.
- Has a genuine care for customers and a passion for delivering exceptional customer service and ensuring customer satisfaction.
- ** Proficient in using customer-facing software with strong IT literacy and technical aptitude.**:

- Knowledge of CRM platforms is a plus but not essential

**Important Requirements**
- Willingness to work on a shifting schedule/weekend/holidays.
- You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection.


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