Delivery Support Quality Assurance
2 weeks ago
Department- LevelEntry Level- LocationIndonesia - Jakarta- Melakukan pengecekan dan percobaan CS _ticket interactions _untuk menilai kualitas penyelesaian masalah oleh Customer Service berjalan sesuai dengan QA _scorecard_
- Bekerjasama dengan tim eksternal lain untuk meningkatkan performa Customer Service dengan memberikan wawasan perihal jenis masalah dan kendala yang ditemukan dalam _ticket interaction_
- Memberikan _coaching _atau pembinaan kepada Customer Service Agents untuk meningkatkan kualitas pelayanan
- Memberikan tanggapan dan/atau masukan kepada Customer Service Agent Team Leader mengenai kinerja dan permasalahan yang ditemukan
**Requirements**:
- Minimal pendidikan D3 atau sederajat
- Memiliki pengalaman mínimal 1 tahun sebagai Quality Assurance atau RTFM
- Kemampuan menganalisis dan memperhatikan detail pekerjaan
- Memiliki kemampuan leadership (_coaching, counselling, problem-solving_) dan bernegosiasi
- Mahir dalam berbahasa inggris secara lisan dan tulisan
- Memahami Microsoft Office (Excel)
- Terbiasa menggunakan CS Metric dan CRM Tools
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