Loyalty Manager

4 weeks ago

Tangerang, Indonesia Marriott International, Inc Full time

**Job Number** 23204255

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR
- 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Marriott Loyalty Program**
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
- Adjusts Elite Member status when necessary according to established guidelines.
- Partners with Head Connector to update, appoint and activate connector team on property.
- Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
- Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

**Maintaining Elite Appreciation, Guest Services and Front Desk Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support**
- Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
- Sets a positive example for guest relations.
- Helps employees to provide excellent customer service.
- Assists in coaching and providing feedback to associates.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
- Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
- Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Maintains complete knowledge of all hotel and departmental policies and procedures.
- Monitors security of public areas of the hotel.
- Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

**Leading the Team and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates.
- Assists as needed in the interviewing and hiring of other team members.
- Monitors effectiveness of departmental staffing guide.
- Provides training, development, professional discipline, and positive support for all employees within the department.
- Administers performance evaluations for all employees within the department.
- Facilitates departmental strategic planning meetings.
- Direct the performance of staff and follow up with coaching and guidance to praise or make corrections
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family

  • Digital Content Specialist

    8 hours ago

    Tangerang, Indonesia Global Loyalty Indonesia Full time

    Merancang marketing campaign beradasarkan objective perusahsaan atau kebutuhan klien - Mengelola materi campaign pada berbagai channel - Melakukan perencaan terkait kebutuhan digital ads yang menunjang performance marketing campaign - Berkomunikasi dengan berbagai tim unruk memenuhi target sales - Melakukan monitoring, evaluasi, dan penyesuaian strategi...

  • Mgr-loyalty

    4 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **หมายเลขงาน** 23204255 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia...

  • IT System Analyst

    8 hours ago

    Tangerang, Indonesia Global Loyalty Indonesia Full time

    Communicating with managment and employe to determine sytem requirements - Planning new systems that address any issues with the current systems or new features, and collaborating with the IT developers to implement the plan - Creating FSD - Bachelor's degree in information Systems or equivalent - Experience mínimal 2 years in Product Development or IT...

  • Merchanidse Buyer

    8 hours ago

    Tangerang, Indonesia Global Loyalty Indonesia Full time

    Propose complete offers of new items from suppliers - Plan and ensure the procurement of promotional items and new items - Evaluate the condition of the supplier service level provided to the company - Analyze and manage margins/profits based on company targets - Analyze brand sales data and generate weekly or monthly reports - Min 1 years experience in...

  • Customer Experience Manager

    3 weeks ago

    Tangerang, Indonesia Gold's Gym Full time

    **Kualifikasi**: - Minimum 1 years experience proven as Gym Manager/Hotel Manager/Retail Manager/or other relevant role - Excellent communication and interpersonal skills - Understanding of all gym management best practices and relevant practices - Excellent customer experience skill as well as a business mindset **Tanggung jawab**: - Implement strategies...

  • Area Manager

    4 weeks ago

    Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Become the person in charge for all gas stations owned by the company - Oversee and manage daily operations of the gas station, EV charging, and renewable energy projects to ensure smooth and efficient functioning - Ensure compliance with safety standards and government regulations - Manage fuel and other product inventories, and...

  • Channel Category

    2 days ago

    Tangerang, Indonesia Great Giant Foods Full time

    Defining the full year Sales Division strategy plan. Developing activity, program, promo, and budget in the promotional calendar. Developing the channel & category in Sales Division. Working closely with Sales & Marketing Team on launching the program, promo, and activity plans. Working closely with Finance team on developing the program with ROI...

  • Sales Project

    3 weeks ago

    Tangerang, Indonesia PT Refcor Daya Teknologi Full time

    We at REFCORTECH, strive to be the best, open vacancy for Sales project / Account manager with the requirement as follow: 1. Manage and oversee project sales activities, including client acquisition, account management, and relationship building. 2. Identify and pursue new sales opportunities within the construction, civil engineering, architectural, and...

  • Account Executive

    1 week ago

    Tangerang, Indonesia Primeskills Edukasi Indonesia Full time

    **Requirements**: - Bachelor's degree in Business Administration, Sales, or Marketing is preferable. - A minimum of 1 year of proven experience in account or project management. - Good knowledge of market research, sales strategies, and negotiating principles. - Excellent communication and presentation skills with the ability to build relationships. -...

  • Head of Visual Experience

    6 days ago

    Tangerang, Banten, Indonesia Falco - Brands Full time

    About UsFalco - Brands is a leading provider of innovative branding solutions. We are committed to delivering exceptional brand experiences that exceed our clients' expectations. Our team is passionate about creativity, collaboration, and excellence.Job Summary:We are seeking a Senior Branding Officer to lead the development and execution of branding...

  • Digital Content Executive

    6 days ago

    Tangerang, Banten, Indonesia Falco - Brands Full time

    Job DescriptionFalco - Brands is seeking a highly skilled Digital Content Executive to lead the development and execution of digital content strategies that drive brand engagement and loyalty. This is an exciting opportunity to join a talented team of creatives and contribute to the company's mission to deliver exceptional brand experiences.Key...

  • Senior Branding Officer

    6 days ago

    Tangerang, Banten, Indonesia Falco - Brands Full time

    About the RoleThe Head of Visual Experience at Falco - Brands is responsible for leading the development and execution of creative strategies that drive brand engagement and loyalty. This is an exciting opportunity to join a talented team of creatives and contribute to the company's mission to deliver exceptional brand experiences.Key...

  • Director of Sales

    4 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24081147 **Job Category** Sales & Marketing **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day activities related...

  • Director of Sales

    4 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 23200459 **Job Category** Sales & Marketing **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Offline Sales Lead

    2 weeks ago

    Tangerang, Indonesia DECA Group Full time

    Sales - Tangerang, Banten - February, 24 2025 **Compulsary Requirement**: - Bachelor (S1) - Min. GPA 3.25 - 27 - 35 years - Min experience 3 year(s) **Job Requirement**: - A strong passion for sales in the beauty industry, with knowledge of current beauty trends, products, and markets. - Previous experience in sales, particularly in a B2B...

  • Data Warehouse Engineer

    3 weeks ago

    Tangerang, Indonesia Akar Inti Teknologi Full time

    **About the Company**: Akar Inti Teknologi (AIT) is a full-service software house headquartered in Jakarta, focusing on helping companies exceed in their digital transformation. We pride ourselves on building solutions that go beyond mere functionality, aiming for reliability and scalability that exceed expectations. With a portfolio of successful projects...

  • Report Analyst

    3 weeks ago

    Tangerang, Indonesia Akar Inti Teknologi Full time

    **About the Company**: Akar Inti Teknologi (AIT) is a full-service software house headquartered in Jakarta, focusing on helping companies exceed in their digital transformation. We pride ourselves on building solutions that go beyond mere functionality, aiming for reliability and scalability that exceed expectations. With a portfolio of successful projects...