Loyalty Manager

7 months ago

Tangerang, Indonesia Marriott International, Inc Full time

**Job Number** 23204255

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR
- 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Marriott Loyalty Program**
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
- Adjusts Elite Member status when necessary according to established guidelines.
- Partners with Head Connector to update, appoint and activate connector team on property.
- Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
- Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

**Maintaining Elite Appreciation, Guest Services and Front Desk Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support**
- Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
- Sets a positive example for guest relations.
- Helps employees to provide excellent customer service.
- Assists in coaching and providing feedback to associates.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
- Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
- Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Maintains complete knowledge of all hotel and departmental policies and procedures.
- Monitors security of public areas of the hotel.
- Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

**Leading the Team and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates.
- Assists as needed in the interviewing and hiring of other team members.
- Monitors effectiveness of departmental staffing guide.
- Provides training, development, professional discipline, and positive support for all employees within the department.
- Administers performance evaluations for all employees within the department.
- Facilitates departmental strategic planning meetings.
- Direct the performance of staff and follow up with coaching and guidance to praise or make corrections
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family

  • Customer Loyalty Program Staff

    6 months ago

    Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Creating and organizing membership activity plans in accordance with the loyalty program strategy. - Increase members loyalty with a rewards system. - Monitoring and evaluating program effectiveness and efficiency. - Monitoring all procedures and processes related to the implementation of the membership program. **Job...

  • Mgr-loyalty

    7 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **หมายเลขงาน** 23204255 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia...

  • Senior Sales Manager

    6 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24033285 **Job Category** Sales & Marketing **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl., Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and...

  • Senior Sales Manager

    6 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24106803 **Job Category** Sales & Marketing **Location** Fairfield by Marriott Jakarta Soekarno-Hatta Airport, Jl. Husein Sastranegara No.88, Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and...

  • Senior Sales Manager

    5 days ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24214949 **Job Category**Sales & Marketing **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for...

  • Branch Manager English Academy

    1 week ago

    Tangerang, Indonesia Ruang Raya Indonesia Full time

    specifications - Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process - Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment - Demonstrate a comprehensive understanding of Profit and Loss...

  • Manager Marketing

    6 months ago

    Tangerang, Indonesia PT Hassana Boga Sejahtera Full time

    Persyaratan Min Barchelor degree holder in marketing or similar. Good Appearance, attitude and personality. At least two years' experiences as a marketing manager & at least 2 year experience in retail FCMG company Extensive knowledge of marketing strategies, channels, and branding. Superb leadership, communication, and collaboration...

  • Area Manager

    7 days ago

    Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Become the person in charge for all gas stations owned by the company - Oversee and manage daily operations of the gas station, EV charging, and renewable energy projects to ensure smooth and efficient functioning - Ensure compliance with safety standards and government regulations - Manage fuel and other product inventories, and...

  • Brand Manager

    4 weeks ago

    Tangerang, Indonesia Whizzy Growth Full time

    The Brand Manager is responsible for developing and implementing effective brand strategies to enhance brand equity, market share, and overall business objectives. They will oversee brand communication, ensure consistent brand messaging across all channels, and analyze market trends to align the brand's vision with customer needs and preferences. - Develop...

  • Service Excellence Manager

    6 months ago

    Tangerang, Indonesia PCS Group Full time

    PCS Indonesia is a company engaged in financial technology products and services. We provide payment solutions with the latest technology and in accordance with the development of the world. As a Service Excellence Manager at PT Pasifik Cipta Solusi (PCS Payment), you will be responsible for leading and managing the overall customer experience strategy and...

  • Social Media Specialist

    6 months ago

    Tangerang, Indonesia PT Alam Sutera Realty Tbk Full time

    Manages social media platforms such as planning, implementing and monitoring Organize, and oversee public relation activities Min. Bachelor Degree majoring in Marketing/Public Relation/Communication Science Have 1 year experience in related field Deadline-oriented, inquisitive, with great follow-up and reporting skills Creative in turning ideas for...

  • Srmgr-sales I

    6 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24102963 **Job Category** Sales & Marketing **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...

  • E-commerce Operations Manager

    20 hours ago

    Tangerang, Indonesia PT Dalligent Solusi Indonesia Full time

    **Job Responsibilites**: - Market Analysis: Conduct in-depth analysis of Indonesian e-commerce market trends, competitor dynamics, and consumer behavior to provide data support for product selection, pricing strategies, and marketing activities. - Store Management: Responsible for the refined operation of platforms on mainstream Indonesian e-commerce...

  • Store Unit Manager

    2 months ago

    Tangerang, Indonesia PT. Otten Coffee Indonesia Full time

    Job description We can promise you an environment that not only encourages your best, but also rewards with plenty of room to grow. Otten Coffee is tech-enabled and vertically - integrated specialty coffee company with strong digital presence and omnichannel ecosystem to transform coffee drinking culture in Indonesia. MengopikanIndonesia Culture: At...

  • Operational Specialist

    3 weeks ago

    Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Become the person in charge for all gas stations owned by the company - Oversee and manage daily operations of the gas station to ensure smooth and efficient functioning - Ensure compliance with safety standards and government regulations - Manage fuel and other product inventories, and place orders as needed - Supervise staff...

  • Account Director

    3 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24159166 **Job Category** Sales & Marketing **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** **CANDIDATE...

  • Marketing Specialist

    2 months ago

    Tangerang, Indonesia Geek Planner Full time

    Develop an annual marketing plan for the Store. - Analyze market trends and competition to identify opportunities. - Design and execute promotional campaigns for new products and special events. - Manage customer loyalty programs and promotional activities. - Build and maintain relationships with customers, local partners, and influencers. - Gather customer...

  • Sales Manager

    6 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24103421 **Job Category** Sales & Marketing **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is...

  • Sales Manager

    2 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24193391 **Job Category**Sales & Marketing **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position is...

  • Sales Manager

    6 months ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24029924 **Job Category** Sales & Marketing **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl., Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively...