Front Office Staff

4 weeks ago

Jakarta, Indonesia Siloam Agora Full time

**Uraian Perusahaan**
Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.
**Uraian Pekerjaan**
- The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
- Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
- support patients to register and make payment after treatment.
- Ensure timely and accurate customer service.
- Handle specific customer complaints and requests.
- Troubleshoot emergencies.

**Kualifikasi**
- Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
- Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
- Familiarity with front office management software, and Microsoft Office Suite (especially Excel and Word).
- Familiarity with front office management software, and Microsoft Office Suite (especially Excel and Word).
- Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

**Informasi Tambahan**

[HATI-HATI PADA PENIPUAN]

Siloam Hospitals Group kembali mengingatkan untuk tetap berwaspada pada modus penipuan yang mengatasnamakan Siloam
Siloam tidak pernah memungut biaya apapun maupun bekerjasama dengan agen perjalanan dalam proses rekrutmen.

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