Head of Operations

2 weeks ago

Jakarta, Indonesia TikTok Full time

Responsibilities

**About Us**:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

**Why Join Us**:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

As Head of Operations for TikTok in Indonesia, you will build a world class team and define TikTok's strategy for the market. With a primary focus on growing our user base and content ecosystem, you will manage and execute the Tiktok strategy to identify and foster our users, creators, and partners in the market to ensure the sustainable growth of our content business.

You will lead and develop teams who manage our communities, creators, music artists, content partnerships and our in-app content programming initiatives. You will have a track record of working cross functionally to drive strategic growth initiatives, product adoption and represent our efforts externally.

This role requires the flexibility to act as the internal and external face of TikTok in Indonesia while driving the business with your local and international teams. To establish the TikTok brand and platform in-market, you will help define TikTok's local strategy and partner closely with the sales, product, comms, marketing, user growth, trust & safety, legal, and policy teams in order to support, innovate and effectively grow our user base.

You will be experienced in engaging with key external stakeholders, presenting to large forums and internal teams, and representing TikTok and our values internally as well as externally. Moreover, you will work to integrate, develop and foster cross-functional teamwork among the local and regional teams and the alignment with the global teams.

**Key Responsibilities**:

- Responsible for the overall Indonesia content ecosystem growth and sustainability, through Content Operation, Community Operations, Content Programming, and Strategic Partnerships.
- Lead and grow a high performing, diverse & inclusive team of over 40 individuals who reflect TikTok's values and are driven by a culture of empowerment and collaboration
- Understand the content ecosystem in Indonesia, and drive diversified and safe content on the platform to attract and retain users
- Develop local market strategy based on TikTok's global & regional strategy, in order to support, innovate, and effectively grow our overall business growth in Thailand, by partnering closely with various cross-functional teams.
- Empowering TikTok creators communities by bringing local unique opportunities and partnering with scalable local partners, whilst ensuring the safety of our creators and users in accordance to our community guidelines.
- Increase and build TikTok's brand trustworthiness by making operational breakthroughs, maintaining our content diversity, optimising local tentpoles and winning the competition in the Indonesia market.
- Act as a key spokesperson for the TikTok business in Indonesia with partners, press, policymakers, and other stakeholders, to present TikTok's narrative clearly and with local resonance.
- Interface with creators, publishers, music and media partners

**Qualifications**:

- 10+ years of relevant industry experience in a major media or tech business, ideally with a focus on content operations or development, marketing, content partnerships, and/or multi-channel content programming
- Intimate understanding of the Indonesia content and media business landscape; familiar with both traditional and advanced digital marketing channels.
- Strong insight into digital content strategies and product operations
- Experience working with online communities in building and facilitating content creation
- Experience working with policymakers and media outlets
- Proven performance indirectly leveraging cross-functional teams
- Experience building, managing, leading, and inspiring creative, collaborative, and high performing teams
- Demonstrated ability growing site and/or platform visitors, exceeding traffic and viewership goals
- Strong organizational skills with the ability to be flexible and meet deadlines in a fast‑paced, startup environment
- Cutting‑edge understanding of current social media platforms and trends and the ability to create content that performs against KPIs
- Exemplary interpersonal and analytical abilities
- BS/BA in advertising, fine art, design or relevant field; Masters considered an asset

TikTok is committed to creating an inclusive s

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