Performance Fulfillment Senior Associate
6 days ago
Do you find it nearly impossible to create an impact?
**Here at Lalamove, we provide you, an Operations geek, the opportunity to make an impact **by formulating and delivering initiatives that will improve the lives of our driver-partners. You'll create and develop driver acquisition and onboarding processes (see how many breadwinners can bring joy and happiness to their families?), monitor drivers' SOP and quality, and grow and maintain a high driver community.
**Your impact won't end there**; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives.
**You are the one who will directly empower our driver-partners and ensure their long-term economic viability**.
**Job Descriptions**:
- You’ll be in charge of Lalamove drivers offline presence acquisition & retention (4W Sticker, 2W Lalabag)
- Manage 5 drivers operations support who will help you for acquisition & retention process
- In charge of offline presence inventory management (stock availability, sticker & lalabag procurement, weekly stock opname)
- Identify, plan, and execute drivers communication plan to ensure growth in acquisition & retention
- Provide insightful daily and weekly report for continuous improvement in drivers offline presence
- Offline presence penetrations; Ensure 90% of our order completed by branded drivers
- Supporting Driver Operations Department main KPI (achieve high responded orders and completed orders)
**Job Requirements**:
- Graduate from reputable university majoring in operations management or industrial engineering
- Minimum 2-3 years of experience working in operations department
- Good analytical and problem solving skill
- Familiar with Google Spreadsheets
- Good communication and interpersonal skill
- Able to meet the target determined by company
- Lalamove respects your privacy and is committed to protecting your personal data.
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