Retail Operations Manager
7 months ago
1. Operations Oversight:
- Supervise and manage the operations team, providing guidance, mentoring, and performance feedback (internal and external).
- Ensure the smooth execution of daily operational activities, including sales thru, products allocation, inventory management, and logistics
2. Process Improvement:
- Identify inefficiencies and bottlenecks in operational processes and implement strategies for streamlining workflows.
- Introduce and monitor key performance indicators (i.e: UPT, ATV, AUR ) to sales team (TLs, DMs) and store team to measure operational efficiency and track improvements.
3. Resource Management:
- Allocate resources effectively to meet sales targets, project deadlines, and service-level agreements.
- Collaborate with Ops. Trainer (internal and external) to ensure the training, and skill development to enhance team performance.
4. Quality Control:
- Implement quality assurance measures to maintain consistent product or service quality.
- Develop and enforce quality control standards and procedures, ensuring compliance with industry regulations and company policies.
5. Budget Management:
- Collaborate with finance teams to develop and manage operational budgets.
- Monitor expenses and identify cost-saving opportunities without compromising quality and safety.
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
6. Supply Chain Coordination:
- Liaise with allocator, BX team, logistics and distribution vendors, to ensure timely delivery of marketing materials and products delivery.
- Monitor inventory levels and coordinate replenishment to avoid shortages or excess stock.
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, inventory management, and shipping
7. Data Analysis and Reporting:
Collect, analyze, and interpret operational data to identify trends and areas for improvement.
- Analyze and improve organizational process and workflow, employee and space requirements, and continuously monitor store layout; implement changes.
- Using insights from these data, to create improved processes and procedures that help the organisation leverage its comparative advantages and achieve its business goals at the lowest possible cost.
- Generate regular reports for senior management detailing operational performance and recommending strategies.
LOCATION
Indonesia, Jakarta - Office
FULL TIME/PART TIME
Full time
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