Retail Operations Manager
7 months ago
The Retail Operations Manager is a key leadership role responsible for overseeing the day-to-day activities of the stores' operations and mainly to implement the right processes and practices across the organization. This role involves coordinating with various operational functions to ensure efficiency, productivity, and the achievement of organizational goals. The Retail Operations Manager is also tasked with improving processes, optimizing resource allocation, and maintaining high standards of quality and customer satisfaction.
Responsibility
1. Operations Oversight:
- Supervise and manage the operations team, providing guidance, mentoring, and performance feedback (internal and external).
- Ensure the smooth execution of daily operational activities, including sales thru, products allocation, inventory management, and logistics
2. Process Improvement:
- Identify inefficiencies and bottlenecks in operational processes and implement strategies for streamlining workflows.
- Introduce and monitor key performance indicators (i.e: UPT, ATV, AUR ) to sales team (TLs, DMs) and store team to measure operational efficiency and track improvements.
3. Resource Management:
- Allocate resources effectively to meet sales targets, project deadlines, and service-level agreements.
- Collaborate with Ops. Trainer (internal and external) to ensure the training, and skill development to enhance team performance.
4. Quality Control:
- Implement quality assurance measures to maintain consistent product or service quality.
- Develop and enforce quality control standards and procedures, ensuring compliance with industry regulations and company policies.
5. Budget Management:
- Collaborate with finance teams to develop and manage operational budgets.
- Monitor expenses and identify cost-saving opportunities without compromising quality and safety.
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
6. Supply Chain Coordination:
- Liaise with allocator, visual merchandising team, logistics and distribution vendors, to ensure timely delivery of marketing materials and products delivery.
- Monitor inventory levels and coordinate replenishment to avoid shortages or excess stock.
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, inventory management, and shipping
7. Data Analysis and Reporting:
- Collect, analyze, and interpret operational data to identify trends and areas for improvement.
- Analyze and improve organizational process and workflow, employee and space requirements, and continuously monitor store layout; implement changes.
- Using insights from these data, to create improved processes and procedures that help the organisation leverage its comparative advantages and achieve its business goals at the lowest possible cost.
- Generate regular reports for senior management detailing operational performance and recommending strategies.
8. Cross-Functional Collaboration:
- Collaborate with other departments, such as sales, marketing, and planning and allocation, to align operations with business goals.
- Facilitate effective communication and teamwork between departments.
- Partnering with Franchisee teams to improve proprietary tools and ways of working.
9. Continuous Improvement Culture:
- Foster a culture of continuous improvement and innovation within the operations team.
- Encourage the team to propose and implement ideas for enhancing processes and efficiency.
- Improving operational processes and best practices in store
10. Health and Safety Compliance:
- Uphold and enforce health, safety, and environmental standards across operations.
- Implement safety protocols and training programs in collaboration with Trainer Ops or Mall Team to mitigate risks and accidents.
**Requirements**:
- Bachelor's degree in operations management, business administration, or a related field; master's degree is a plus.
- Proven experience (5+ years) in operations management or a relevant leadership role.
- Strong understanding of store operational processes and quality control.
- Excellent leadership, communication, influencing, and interpersonal skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Problem-solving skills and the ability to make decisions under pressure.
- Strong drive with sound business/commercial acumen skills
- Exemplary planning and execution skills: establish plans, manage and improve processes, drive team execution
- Good business development and negotiation skills
LOCATION
Indonesia, Jakarta - Office
FULL TIME/PART TIME
Full time
-
Senior Operations Manager
1 week ago
Jakarta, Indonesia Kanmo Retail Group Full time**Responsibility**: - The Operations Manager will be responsible to plan, execute, create coordination, to ensuring and give evaluation for operational activity for all stores - Responsible for the management of all retail activities, taking overall responsibility for the recruitment, management and support of paid staff and the volunteer workforce. - To...
-
Retail Operations Manager
7 months ago
Jakarta, Indonesia Levi Strauss & Co. Full timeRetail Operations Manager This position is responsible for developing and managing operations program for Levi’s® Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model;...
-
Senior Operations Manager Footwear
1 week ago
Jakarta, Indonesia Kanmo Retail Group Full time**Responsibility**: - The Operations Manager will be responsible to plan, execute, create coordination, to ensuring and give evaluation for operational activity for all stores. - Including for Budget, Data entry, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and program budgets in...
-
Operation Associate Manager
9 months ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - Oversee multiple retail stores within the Jakarta area, ensuring smooth operations and adherence to company standards. - Develop and implement strategic plans to drive sales growth and achieve revenue targets. - Monitor and analyze store performance, identifying areas for improvement and implementing corrective measures. - Train,...
-
Operations Manager
1 week ago
Jakarta, Indonesia Kanmo Retail Group Full time**Responsibility**: - Complete ownership of daily operations of the stores in the region/territory assigned; - Align store teams to Brand goals to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition; - Ensure that best customer service is...
-
Retail Operation Manager
4 months ago
Jakarta, Indonesia Levi Strauss & Co. Full timeThis position is responsible for developing and managing operations program for Levi’s® Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model; support of development and...
-
Assistant Retail Operation Manager
2 days ago
Jakarta, Indonesia Catalyst Tech Full time**Job Descriptions**: - Assist manager on day to day operation for all retail channel (offline stores, e-commerce, and marketplace) - Create and execute sales strategies to achieve monthly and annual target - To manage ideal inventory level for each channel/stores and conduct stock opname regularly. - Overseeing the SOP, administrative processes and...
-
Associate Operations Manager
4 days ago
Jakarta, Indonesia Kanmo Retail Group Full time**Responsibility**: - The Operations Manager will be responsible to plan, execute, create coordination, to ensuring and give evaluation for operational activity for all stores. - Including for Budget, Data entry, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and program budgets in...
-
Senior Manager Commercial and Operations
7 months ago
Jakarta, Indonesia Seven Retail Group Full time**Position Overview**: As the Senior Manager Commercial & Operations, you will play a pivotal role in driving the growth and success of our beauty clinic brand (SOZO). Your focus will be on developing and executing commercial strategies that enhance our market position, optimize operational efficiency, and maximize revenue. You will lead a dedicated team and...
-
Operation Manager Luxury Mens Wear
1 week ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - Complete ownership of daily operations of the stores in the region/territory assigned - Managing store teams to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition - Design monthly targets and effective...
-
Sales & Retail Operation Manager
7 months ago
Jakarta, Indonesia LUXASIA Full timeLUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest...
-
Retail Operations Manager
7 months ago
Jakarta, Indonesia LUXASIA Full timeLUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest...
-
Area Manager
1 week ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - The Area Manager will be responsible to plan, execute, create coordination, to ensuring and give evaluation for operational activity for all stores. - Including for Budget, Data entry, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and program budgets in...
-
Retail Operation Manager
7 months ago
Jakarta, Indonesia Binabusana Internusa Full timeWe firmly believe that the most powerful engine for future growth is to make sure we have well-developed talents working together to achieve goals. “Excellence Through People and Process” is not just a motto, but ingrained as organization mindset. If you are a person with unbending will, integrity, keen on learning, and a team player, then you are the...
-
Area Manager
6 days ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - The Area Manager will be responsible to plan, execute, create coordination, to ensuring and give evaluation for operational activity for all stores. - Including for Budget, Data entry, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and program budgets in...
-
Head of Retail Operations
7 months ago
Jakarta, Indonesia WeNetwork Asia Full time**About the Company**: Our Client is a leading MNC retail company with extensive outlets and a strong presence in Indonesia. **Responsibilities**: - Create a business plan over a 3 years horizon keeping in mind the changing consumer trends and the marketplace - Communicate, align & drive various teams to the organization’s vision and goals - Lead the...
-
Retail Operations Specialist
1 week ago
Jakarta, Indonesia Elabram Full timeKey Responsibilities 1.Together with the department manager, monitor closely stores sales performance to ensure preset targets are achieved. 2.Develop and executive processes for routine analytical sales reviews and generate various report related to Sales. 3.Ensure system maintenance and accuracy of store management records and operation...
-
Commercial Operations Manager
2 days ago
Jakarta, Indonesia SEVEN Retail Full timeOversee the day-to-day operations of the commercial team to ensure efficiency, compliance, and profitability. - Develop and implement operational processes and best practices to optimize commercial activities and drive performance improvements. - Monitor and analyze key performance indicators (KPIs) to ensure commercial operations meet or exceed targets. -...
-
Retail Manager
1 week ago
Jakarta, Indonesia Time International Full timeResponsible of store sales, operational and generating reports on a daily/monthly/yearly basis for business purposes - Monitoring and controling the efficiency of stores operation day-to-day; including sales performance and strategy, inventory management, customer service - Maintaining relationship, communicating and negotiating related partners/vendors -...
-
Area Manager
6 months ago
Jakarta, Indonesia SATURDAYS Full time**Position Title**: Area Manager - Retail Optics **Location**: Nationwide **Department**: Operations Department **Reports To**: Retail Manager **Job Type**: Full-time **Responsibilities**: The Area Manager is responsible for the strategic leadership and operational management of multiple retail optical store areas within a designated region. This role...