Operations - Know Your Customer, Team Leader
1 day ago
DepartmentOperations
LevelExperienced (Team Lead)
LocationIndonesia - Jakarta
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Responsible for day-to-day supervision a group of agents including work and attendance monitoring.
- Help the team develop and measure Key Performance Indicators for success while planning team capacity and focusing on customer experience.
- Lead by example - fair, consistent and fosters accountability within the team. Give the team the tools they need to encourage performance and succeed.
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
- Forms the link between the team and management and is accountable for team plans, resource allocation and work processes and procedures.
- Work with Operations Supervisor to establish team goals and timelines and provide updates.
**Requirements**:
- Bachelor's Degree
- Minimum 2 years experience on Know Your Customer / Onboarding Activation
- Have strong analytical skills, able to gather and present the data well
- Good attitude and strong work ethic
- Multitasking, fast learner, and communicative
- Able to keep up in fast paced and dynamic working environment
- Familiar with G-Suite or Microsoft Office (spreadsheet, excel, powerpoint)
-
Staff Customer Due Diligent and Know Your Customer
3 months ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...
-
Administrator, Know Your Customer
3 months ago
Jakarta, Indonesia MUFG Bank, Ltd., Jakarta Branch Full time**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Administrator, Know Your Customer
7 months ago
Jakarta, Indonesia MUFG Full time**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Administrator, Know Your Customer
6 months ago
Jakarta, Indonesia MUFG Bank, Ltd., Jakarta Branch Full time**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Know Your Client Analyst
2 weeks ago
Jakarta, Indonesia Citi Full timeThe Compliance AML KYC Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...
-
Know Your Client Analyst
1 week ago
Jakarta, Indonesia Citi Full timeThe KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...
-
Know Your Client
1 day ago
Jakarta, Indonesia Deutsche Bank Full time**Position Description** The Know Your Client (KYC) Operator role focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Operator provides regular communication to senior Bank stakeholders on changes in KYC, Anti Money Laundering (‘AML’) and Anti Financial Crime (‘AFC’) areas and ensures any...
-
Analyst, Know Your Customer
7 months ago
Jakarta, Indonesia MUFG Bank, Ltd., Jakarta Branch Full time**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Officer - Know Your Client Analyst
4 months ago
Jakarta, Indonesia Citi Full timeThe KYC Analyst is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client)...
-
Am - Know Your Client Analyst
4 months ago
Jakarta, Indonesia Citi Full timeThe AM - KYC Operations Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...
-
Team Leader
1 week ago
Jakarta, Indonesia Demolytic Full time**Jakarta**: **Indonesia**: We are looking for a qualified Team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be...
-
Sr. Team Leader, Operations
7 months ago
Jakarta, Indonesia Webhelp Full time**Customer Service/Support** **Location** - Jakarta, Indonesia*** Job Title: Sr. Team Leader, Operations **Job Description**: The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing...
-
Officer - Know Your Client Analyst - Hybrid
3 days ago
Jakarta, Indonesia Citi Full timeThe Compliance AML KYC Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...
-
Team Leader, Operations
7 months ago
Jakarta, Indonesia Webhelp Full time**Customer Service/Support** **Location** - Jakarta, Indonesia*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...
-
Customer Care B2B Team Leader
7 months ago
Jakarta, Indonesia Global Tiket Network Full timeJob purpose: Customer Care B2B Team Leader is responsible to ensure all B2B notification running well as per agreed KPI & SLA **Your main duties in flying with us**: - Monitoring every request and complaint, analyzing cases, providing settlement solutions and recovering to achieve customer satisfaction. - Manage Customer Care B2B teams (Agents) performance...
-
Bell Team Leader
4 months ago
Jakarta, Indonesia Grand Hyatt Jakarta Full timeSummary You will be responsible to assist an excellent and consistent level of service to your customers. Bell Team Leader are leading in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It’s important to ensure that guests are...
-
Operational Leader
1 day ago
Jakarta, Indonesia Kyndryl Full time561053BR**Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...
-
Collection Team Leader
2 weeks ago
Jakarta, Indonesia Movus Technologies Full time**About us**: movus is the IoT, Fin-tech and Automotive start-up whose HQ is in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the The Collection Team Leader working with us! Let’s...
-
ERP Customer Support Team Leader
7 months ago
Jakarta, Indonesia Unit4 Full time**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Trevo Id
2 weeks ago
Jakarta, Indonesia SOCAR Mobility Malaysia Full timeAre you a talented and driven problem solver who would like to join us in Jakarta, Indonesia? Someone with a startup mentality, who is capable of integrating into a multicultural team? **Which journey will you join?** TREVO aims to change not just the way people in South East Asia move around, but also to help, assist, educate, and change the way people...