Team Leader, Operations

3 months ago

Jakarta, Indonesia Webhelp Full time

**Customer Service/Support**

**Location**
- Jakarta, Indonesia***

Job Title:
Team Leader, Operations

**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

**Career Level Description**:

- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

**<
>**:

- Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
- Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
- Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
- Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
- Support and manage the program together with other Team Leaders and Managers
- Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
- Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
- The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
IDN Jakarta - Millennium Centennial Center

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Sr. Team Leader, Operations

    3 months ago

    Jakarta, Indonesia Webhelp Full time

    **Customer Service/Support** **Location** - Jakarta, Indonesia*** Job Title: Sr. Team Leader, Operations **Job Description**: The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing...

  • Stewarding Team Leader

    3 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Stewarding Team Leader is responsible to assist the Stewarding Manager and/ Stewarding Assistant Manager in ensuring the efficient and...

  • Team Leader Marketing

    3 months ago

    Jakarta, Indonesia PT Sehat Bahagia Sejahtera (Evolution Team) Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Hubungan Masyarakat, Penjualan dan Pemasaran, Pengembangan Bisnis, Teknik, Lainnya, Teknik, Telekomunikasi, General Management, Telemarketing, Penjualan (Teknis), Pemasaran (Teknis), Broker Asuransi, Sumber Daya Manusia, Asisten Teknis Kesehatan, Dokter Umum, Keuangan,...

  • Deputy Team Leader

    3 months ago

    Jakarta, Indonesia DAI Full time

    **JOB DESCRIPTION FOR THE DEPUTY TEAM LEADER** **Project Title**: Fleming Fund, Indonesia **Position**: Deputy Team Leader (DTL) **Location**: Jakarta (On-site) **Level of Effort**: Full time **Reports to**: Team Leader **Project Overview** The Fleming Fund is a U.K Department of Health and Social Care programme to help low - and middle-income...

  • Team Leader

    3 months ago

    Jakarta, Indonesia PT PRIMA FAJAR CAHAYA SURYA Full time

    **Kualifikasi**: - Pria atau Wanita - Pendidikan Min SMA/SMK Sederajat (Semua Jurusan) - Usia maksimal 35 Tahun - Memiliki pengalaman sebagai team leader - Pengalaman team leader di pembiayaan lebih disukai - Pernah menjadi team leader yang membawahi sales - Memiliki kemampuan komunikasi dan negosiasi yang baik. - Memiliki kendaraan bermotor (SIM C) - Harus...

  • Team Leader Mice

    3 months ago

    Jakarta, Indonesia PT. Smailing Tours & Travel Full time

    We are currently seeking for Team Leader MICE who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Qualifications: - Bachelor Degree / Master's Degree / Post Graduate Degree from Tourism University - Minimum 5 years working experience as Team Leader preferable from Travel...

  • Reservation team leader

    5 days ago

    Jakarta, Jakarta, Indonesia Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated...

  • Team leader

    2 months ago

    Central Jakarta, Indonesia Talent Insider Full time

    About the Company: Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand. Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to...

  • Team Leader

    3 months ago

    Jakarta, Indonesia THEX UTAMA Full time

    NEED TEAM LEADER UNTUK PRODUK YOGHURT: - 2 TL Area coveran Jakarta Utara, Pusat dan Barat - 1 TL area bogor & Tangerang - 1 TL Jakarta Selatan - 1 TL Depok - 3 Area Coveran Jakarta Timur dan Depok KUALIFIKASI: - PRIA - MEMPUNAI PENGALAMAN TL - MEMPUNYAI TEAM - MEMPUNYAI LAPTOP UNTUK REPORT - PAHAM EXCEL UNTUK REPORT - MEMPUNYAI KENDARAAN BERMOTOR - WAJIB...

  • Team Leader

    3 months ago

    Jakarta, Indonesia THEX UTAMA Full time

    NEED TEAM LEADER UNTUK PRODUK YOGHURT: - 2 TL Area coveran Jakarta Utara, Pusat dan Barat - 1 TL area bogor & Tangerang - 1 TL Jakarta Selatan - 1 TL Depok - 3 Area Coveran Jakarta Timur dan Depok KUALIFIKASI: - PRIA - MEMPUNAI PENGALAMAN TL - MEMPUNYAI TEAM - MEMPUNYAI LAPTOP UNTUK REPORT - PAHAM EXCEL UNTUK REPORT - MEMPUNYAI KENDARAAN BERMOTOR SEND CV...

  • Reservation team leader

    6 days ago

    Daerah Khusus Ibukota Jakarta, Indonesia Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and...

  • Engineering Team Leader

    3 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Engineering is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating...

  • Team Leader

    3 months ago

    Jakarta, Indonesia VPlus Platinum 8 Indonesia Full time

    _**Deskripsi Pekerjaan**:_ - Mempromosikan dan menjual layanan perusahaan - Mencapai target yang diberikan - Membuat report harian - Menghandle Team Sales - **Kualifikasi**:_ - Pria / Wanita - Usia maksimal 35 thn - Memiliki kemampuan komunikasi, negosiasi, & manajemen waktu yang baik - Memiliki pengalaman sebagai Team Leader Sales - Memiliki sepeda motor -...

  • Team Leader

    3 months ago

    Jakarta, Indonesia VPLUS.ID Full time

    _**Deskripsi Pekerjaan**:_ - Mempromosikan dan menjual layanan perusahaan - Mencapai target yang diberikan - Membuat report harian - **Kualifikasi**:_ - Pria / Wanita - Usia maksimal 35 thn - Memiliki kemampuan komunikasi, negosiasi, & manajemen waktu yang baik - Memiliki pengalaman sebagai Team Leader Sales - Memiliki sepeda motor - Target oriented - Siap...

  • Team Leader

    3 months ago

    Jakarta, Indonesia VPlus Platinum 8 Indonesia Full time

    _**Deskripsi Pekerjaan**:_ - Mempromosikan dan menjual layanan perusahaan - Mencapai target yang diberikan - Membuat report harian - **Kualifikasi**:_ - Pria / Wanita - Usia maksimal 35 thn - Memiliki kemampuan komunikasi, negosiasi, & manajemen waktu yang baik - Memiliki pengalaman sebagai Team Leader Sales - Memiliki sepeda motor - Target oriented - Siap...

  • Team Leader

    3 months ago

    Jakarta, Indonesia PT Dutagriya Sarana Full time

    Persyaratan - Pria. - Minimal D3. - Memiliki Pengalaman sebagai Team Leader (di Home Appliances / Elektronik Rumah Tangga). - Usia maksimal 35 thn. - Good Personality. - Menguasai Ms. Office (Excel ( Pivot Table, Vlookup & IF ), Word, P.Point). - Memiliki kemampuan komunikasi yang baik. - Bersedia mobile Dalam dan Luar kota. Tanggung Jawab - Handle Promoter...

  • Tiktok Shop Operator Team Leader

    3 months ago

    Jakarta, Indonesia Jetzt Indonesia Full time

    Hi All, We are Jetzt Indonesia Manufacturing of Household Appliances Company, focusing on Home Cleaning Product right looking now for: TikTok Shop Operator Team Leader - Requirements: + Proficient in Mandarin and English + Bachelor's degree in any major. + Have min. 2-year experience in a related role (used to work with influencers or agencies is...

  • Team Leader

    3 months ago

    Jakarta, Indonesia PT. DGS Full time

    Kualifikasi: - Pendidikan mínimal SMA dan sederajat - Memiliki pengalaman min. 2 tahun sebagai team leader/supervisor - Mampu memimpin tim - Basic housekeeper Jenis Pekerjaan: Kontrak Pertanyaan Lamaran: - Berpakah usia Anda saat ini? Pendidikan: - SMA/SMU/SMK (Diwajibkan) Pengalaman: - Team Leader (Diwajibkan)

  • Team Leader

    3 months ago

    Jakarta, Indonesia QREATIVO Full time

    Job Description: - Handle 4 SPG Mobile Selling (Area Jakarta) - Melakukan daily brief, control, evaluasi SPG performance - Report daily pencapaian target dan data konsumen SPG - Melakukan crosscheck Data kosumen (validasi) **KUALIFIKASI**: - PRIA/WANITA maksimal 35 tahun - Pendidikan mínimal SMA / D3 / S1 - Berdomisili di JAKARTA (Selatan / Pusat) -...

  • Customer Success Team Leader

    3 months ago

    Jakarta, Indonesia Eezee Full time

    **Customer Success Team Leader** **Responsibilities**: - Work closely with the team, motivating and coaching them - Facilitate regular weekly 1 on 1’s and team meetings - Keeping up to date with business development and new product lines - Reporting to the Head of Customer Success - Manage day-to-day line activities, prioritize and make risk/impact...