Staff Customer Due Diligent and Know Your Customer

2 months ago

Jakarta, Indonesia HSBC Full time

-Job Advert Details

**Some careers shine brighter than others.**

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of **Staff Customer Due Diligent and Know Your Customer**

**Responsibilities**:

- Perform customer outreach via VT (Voice Team) Scheduler tools for CDD (Customer Due Diligent) & KYC (Know Your Customer) related.
- Perform verification in accordance with customer profile data in core banking or any relevant system.
- Consistency performs record of customer’s response in VT (Voice Team) Scheduler tools.
- Administer call result from success contact in a memo and update the MIS Tracker tools to be used by KYC (Know Your Customer) Operations.
- Receive inbound call from Contact Center regarding with HSBC Safeguard and perform follow up action for customer outreach via VT (Voice Team) Scheduler tools.
- Receive RFI via UCM system and perform customer outreach through Genesis. Record the contact result and prepare memo (for any attempt, min 5 times in different working hours) to update the internal MIS Tracker.
- Perform validation information/document from HSBC Safeguard and perform customer outreach via VT (Voice Team) Scheduler
Qualifications

**To be successful in this role, you should meet the following requirements**:

- Indonesia Citizen only
- Hold a bachelor's degree in finance or a related field is a plus.
- Prior customer service if call center experience is preferred.
- Strong communication skills both for written and verbal, with a clear and friendly telephone manner.
- Knowledge of Retail banking and financial services products
- Ability in in multitask and work in a fast-paced environment while maintaining attention to detail.
- Problem solving skills and the ability to think critically to resolve customer issues.
- Strong interpersonal skills and a customer centric attitude.

**You’ll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment

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