Customer Success Manager
17 hours ago
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
**To be successful in this role you**:
- Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
- Deeply understand customer business and technology needs; become the face of IBM to the customer
- Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
- Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Have handled difficult customers or situations and can demonstrate resolutions
- Willingness to take initiative and tackle things on your own
- Ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment
**Required Experience**:
- Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
- Technical understanding of IBM Middleware / Software / Cloud Services
- Working experience as Data Architect, Data Engineer or Data Scientist with deep knowledge in one of the areas Data warehouse, Data Virtualisation, ML
- Experience with enterprise software implementations
- Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
- Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
Strong interpersonal relationship building and executive communications skills
- Can manage multiple customer accounts and projects simultaneously
IBMReferred_AsiaPacific
GTMSkills_APAC
APOrange
CSM_APAC
GTM_ASEANZK
APHotJobs
**Required Technical and Professional Expertise**
- Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
- Technical understanding of IBM Middleware / Software / Cloud Services
- Experience with enterprise software implementations
- Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
- Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
Strong interpersonal relationship building and executive communications skills
- Can manage multiple customer accounts and projects simultaneously
**Preferred Technical and Professional Expertise**
- 5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
- Experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
- Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
**About Business Unit**
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
-
Customer Success Manager
5 days ago
Jakarta, Indonesia Yojee Full time**Customer Success Manager** **About Yojee** Yojee Limited (ASX: YOJ) is a SaaS logistics platform that seamlessly and uniquely manages, tracks and optimizes freight movements along the entire road freight logistics chain, from sender to end customer, across borders and between carriers, subcontractors and for multi-leg journeys. **About the Customer...
-
Customer Success Manager
7 months ago
Jakarta, Indonesia McEasy Full time**Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...
-
Customer Success Manager
17 hours ago
Jakarta, Indonesia Nimbly Full timeWe are a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time. Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines...
-
Customer Success Manager
2 months ago
Jakarta, Indonesia Cira Apps Ltd Full time**About us**: Cira Apps Limited is a SaaS company with solutions that enhance Office 365 productivity for iPhone and Android business users. CiraSync, the flagship product, is used by more than 12,000 companies to provide productivity gains and cost savings of contact and calendar automation. Cira Apps Ltd is a B2B provider of high-quality enterprise...
-
Customer Success Manager
3 months ago
Jakarta, Indonesia PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Customer Success Manager
7 months ago
Jakarta, Indonesia FinAccel Full timeWe are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience...
-
Customer Success Manager
3 days ago
Jakarta, Indonesia SAS Institute Inc Full time: Are you a problem solver, explorer, and knowledge seeker - always asking, “What if?” If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters - whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are...
-
Customer Success Manager
5 days ago
Jakarta, Indonesia NetApp Full timeJob Summary The NetApp CSM serves as a trusted advisor, deeply understanding their customer’s business and desired outcomes, leading them to realize maximized value. The CSM drives retention and expansion with a focus on retaining recurring revenue, identifying add-on sales opportunities and developing customer advocacy. This will be achieved through...
-
Customer Success Manager
7 months ago
Jakarta, Indonesia Curv Group LLC Full time**Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...
-
Customer Success Supervsior
2 months ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...
-
Customer Success Manager
7 months ago
Jakarta, Indonesia Crimson Education Full time**Our Mission** Creating the Education system for the 22nd Century. **Our Vision** Building the Leaders of Tomorrow. **What this role is responsible for**: The **Student Success Manager** is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the...
-
Customer Success Manager
3 days ago
Jakarta, Indonesia Translation Cloud Full timeTranslation Cloud (an New York City, NY, USA based company) is looking for an engaging, enthusiastic, and dedicated Customer Success Manager. This role is fully remote in the Philippines and will require working remotely with other team members. **About the Product & Company** Translation Cloud is the fastest-growing Language Service Provider (LSP) in the...
-
Customer Success Associate
17 hours ago
Jakarta, Indonesia Cultivate Full time**cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector. Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And...
-
Customer Success Manager
3 months ago
Jakarta, Indonesia f5 Full timeEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: Sounds interesting? Read on! What You’ll Do: - Ensure the success of F5 Low Touch Distributed Cloud customers by...
-
Customer Success Manager
3 months ago
Jakarta, Indonesia Cisco Systems Full time**What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Customer Success Manager, Indonesia
2 months ago
Jakarta, Indonesia Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
7 months ago
Jakarta, Indonesia Adjust Full timeAdjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...
-
Customer Success Executive
5 days ago
Jakarta, Indonesia redhat Full time**About the job**: - The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Jakarta, Indonesia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings and services....
-
Customer Success Executive
5 days ago
Jakarta, Indonesia Red Hat Software Full timeAbout the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Jakarta, Indonesia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings and services. You will...
-
Customer Success Manager
3 days ago
Jakarta, Indonesia Yellow.ai Full timeyellow.ai brings the best of AI+human-led conversational automation for enterprises of great repute like Schlumberger, Domino’s, Dr. Reddy’s Lab, PepsiCo, Bajaj Group, Indigo, Cipla, Siemens, MG Motors, and more. We have offices in 6 countries and have clients across 27 countries. We’re a team of 900+ makers, who’ve shipped over 650+ Intelligent...