Learning & Development Manager

4 weeks ago

Surabaya, Indonesia Marriott International, Inc Full time

**Job Number** 24149635
**Job Category** Human Resources
**Location** Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

**CORE WORK ACTIVITIES**

**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.

**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work

  • Learning & Development Manager

    1 week ago

    Surabaya, Indonesia Hilton Full time

    Learning & Development Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Head of Learning

    4 weeks ago

    Surabaya, Indonesia Mapan Group Full time

    **KUALIFIKASI YANG DICARI**: - Min. S1 bidang Pendidikan, Manajemen SDM, Psikologi, atau bidang terkait. - Min. 5 tahun pengalaman di bidang Learning and Development, dengan mínimal 2 tahun di posisi Supervisor atau Manajerial. - Pengalaman dalam industri makanan atau hospitality lebih disukai. - Pengalaman dalam menyusun dan melaksanakan **Training Needs...

  • Corporate HRga Manager

    3 weeks ago

    Surabaya, Indonesia Corporate HRGA Manager Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Full TimePERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific. We are now seeking a position as a Corporate HRGA Manager who...

  • Human Resources

    2 weeks ago

    Surabaya, Indonesia SEVIMA Full time

    Create and execute learning programs and strategies (training, coaching, etc) Analyze & evaluate individual development needs Provide data analysis for training and other learning results Create training material & curriculum **Benefit**: Competitive Salary Attractive incentive & Bonuses Free Lunch Professional Development (Training,...

  • Corporate HRga Manager

    3 weeks ago

    Surabaya, Indonesia Corporate HRGA Manager Full time

    PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific. We are now seeking a position as a **Corporate HRGA Manager** who will handle the following key responsibilities: - Create...

  • Machine Learning Developer

    7 days ago

    Surabaya, East Java, Indonesia PT Mitra Informatika Full time

    **Job Description**As a Machine Learning Engineer at PT Mitra Informatika, you will be responsible for studying and transforming data science prototypes into practical applications. You will design machine learning systems, research and implement appropriate algorithms and tools, and develop machine learning applications according to requirements.You will...

  • Full Stack Developer

    4 weeks ago

    Surabaya, Indonesia Bravo Boss Website Design and Development Agency Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Manajemen Proyek, Full Stack Developer **Jenjang Karir** Staf Senior, Manajer - Cabang/Regional **Job Deskripsi** - Project Leadership: Oversee project execution from conception to delivery, translating client requirements into actionable scope of work and architecting...

  • Machine Learning Specialist

    5 days ago

    Surabaya, East Java, Indonesia PT Mitra Informatika Full time

    Job Title">Intelligent Systems Designer">Job Summary">We are seeking an experienced Intelligent Systems Designer to join our team. As an Intelligent Systems Designer, you will be responsible for designing and developing intelligent systems that can learn and adapt to new situations.">Key Responsibilities">Designing and developing intelligent systems that can...

  • Learning Associate Remote

    4 weeks ago

    Surabaya, Indonesia eduCLaaS Full time

    Education: Bachelor or Diploma in Business/Administration/Information Technology Experience: 3 years of experience, either in education industry / relevant IT field Job Mission - Support blended learning journey for our learners to achieve superior learning experience and successful skills outcome. **Role and Responsibilities**: - Learner’s liaison and...

  • Learning Development Admin

    3 weeks ago

    Surabaya, Indonesia Maxy Academy Full time

    Helping Product Manager to assess and discuss curriculum standards - Review and recommend educational materials for further curriculum development - Students community and service - Help product manager in mentor & instructor management - Provide feedback based on individual observations and student performance data Requirement: - Pria/wanita -...

  • Business Development Manager

    2 weeks ago

    Surabaya, Indonesia PT. Global Multindo Cipta Full time

    Sales Strategy - Develop an end-to-end sales strategy; lead generation, prospecting, closing, follow-up, after sales etc. - Manage and structure incentive program to motivate sales team to hit targets - Develop and enforce sales policies - Manage sales process and perform planning, analysis, forecasting and reporting of sales activities - Lead Management and...

  • Branch Manager Development Program

    2 weeks ago

    Surabaya, Indonesia PT. Sinar Mitra Sepadan Finance (SMSFinance) Full time

    On the Supervisor program Learn how to understanding Basic Knowledge and policy of SMS Finance On the Branch Manager program Learn how to understanding monitoring and controlling as Branch Manager Observing Branch Manager activity, analyze and solve complex problem Manage Branch and show performance as Branch Manager Age max 28 Years Old Bachelor...

  • Learning Associate Permanent Wfh

    7 days ago

    Surabaya, Indonesia eduCLaaS Full time

    Education: Bachelor or Diploma in Business/Administration/Information Technology Experience: 3 years of experience, either in education industry / relevant IT field Job Mission - Support blended learning journey for our learners to achieve superior learning experience and successful skills outcome. **Role and Responsibilities**: - Learner’s liaison and...

  • Manager Marketing

    4 weeks ago

    Surabaya, Indonesia Multi Development Full time

    **Marketing Manager** **Kualifikasi** 1. Pria/wanita (28-40 tahun) 2. Pendidikan min. S1 Semua Jurusan 3. Berpengalaman min. 5 tahun sebagai Marketing Manager di bidang properti menjadi nilai lebih 4. Komunikatif, target-oriented & dapat bekerja di bawah tekanan 5. Memiliki jiwa leadership dan teamwork yang baik 6. Inovatif & mampu memberikan ide/terobosan...

  • Development & Training Manager

    3 weeks ago

    Surabaya, Indonesia EPhunter Indonesia Full time

    Membuat, merencanakan dan menjalankan strategi dari program pengembangan dan training karyawan - Meninjau dan mengevaluasi dari kebutuhan pengembangan karyawan dan perusahaan - Mengembangan, merencanakan dan mengimprovisasi dari dari berbagai metode traiining dan pengembangan karyawan - Melakukan indentifikasi terhadap kebutuhan training di perusahaan untuk...

  • Agency Learning Executive

    1 week ago

    Surabaya, Indonesia PT Asuransi Allianz Life Indonesia Full time

    **Providing pre-training activities such as**: pre-work, participants list, materials, etc, In charge for implementation of the training Preparing post training activities and report Ensure that the training activities planned was implemented smoothly and documented properly Developing, maintain and update training program and materials Keep up the...

  • Franchise Development Manager

    2 weeks ago

    Surabaya, Indonesia GAIA Dental Studio Full time

    GAIA Dental Studio - a dental and healthcare company based in Australia and Indonesia - is hiring a big opportunity! **_(This job can be for someone who wants a full-time job, as a side job, or for someone professional who has been retired) _** **FRANCHISE DEVELOPMENT MANAGER** **REQUIREMENTS**: - Bachelor's Degree, preferably in Business Administration...

  • Tutor

    4 days ago

    Surabaya, Indonesia Galaxy Kidz Learning Center Full time

    Tutor - Loves Children - Female max 30 years old - Fluent in English both oral & written - Minimum education S1/D3 - Assist students in developing writing, reading, and arithmetic skills - Able to work in a team or individually - Cheerfull, patient, good teamwork, energetic, willing to learn new things - Minimum 1 year or working experience as a Kindergarten...

  • Assistant Manager

    2 weeks ago

    Surabaya, Indonesia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Business Development Manager

    1 week ago

    Surabaya, Indonesia Toll Group Full time

    Company Description **About Toll Group** **Job Description**: **The role** We are looking for a Business Development Manager, based in Surabaya, who will contribute to the success of the business by effectively initiating and driving incremental sales in a professional, value adding and customer focused manner. As a Business Development Manager you will...