Center Manager

**Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

Manage the academy/training center professionally - Arrange schedules, curriculum, and training programs - Collaborate with trainers/speakers according to the themes - Develop business marketing projects with external parties - Oversee the execution of training programs (including promotion and achieving target audience numbers) - Maintain good relationships...

**About the role**: The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties. **What You Will Do**: a) Motivating and provide ongoing supervision, training and...

**About the role**: Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction. What You Will Do ; - Meet all Key Performance Metrics established. - Maintain metrics and analyze data to...

**Kualifikasi**: - Pria / Wanita - Min. Pendidikan D3 / S1 - Min. 2 tahun pengalaman kerja sebagai Asisten manager contact center / Supervisor contact center - Berpengalaman menghandle lebih dari 100 karyawan - Menguasai operasional contact center - Memiliki kemampuan Bahasa Inggris Aktif (lisan dan tulisan) - Dapat menganalisa dan melaporkan kinerja...

Pria/Wanita - Min. Pendidikan D3/S1 - Min. 2 tahun pengalaman kerja sebagai Asisten manager contact center / Supervisor contact center - Berpengalaman menghandle lebih dari 100 karyawan - Menguasai operational contact center - Memiliki kemampuan Bahasa Inggris aktif (lisan dan tulisan) - Dapat menganalisa dan melaporkan kinerja performance operational...

Deskripsi pekerjaan: - Melakukan monitoring performance team - Menjaga kualitas pelayanan contact center dengan baik dan menjaga KPI - Memberikan laporan operasional layanan dan mempresentasikan kepada management Kualifikasi: - Laki-laki, Usia Maks 38th - Pendidikan Min D3 - Berpengalaman di bidang Contact Center, terutama di SPV atau manager...

If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply. Responsibilities: - Initiate & answer phone calls with overseas clients. - Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the...

Requirements: - S1 education all departement with GPA 3.00. - At least 1-2 years of working experience as Contact Center Operation Manager. - Experience in handling more than 100 headcounts with various projects or campaigns. - Experience in Business planning for Contact Center, Capacity Planning, etc. - Computer literate especially Excel (Vlookup, PIVOT,...

**Inbound Manager** responsibilities all day-to-day activities, customer service and the performance of Inbound calls. Maintain customer service excellence during every customer interaction. **What You Will Do** a) Meet all Key Performance Metrics established b) Maintain metrics and analyze data to assess performance and implement improvements c) Hire,...

Persyaratan **Requirement**: **Required languages**: English. At least 5 Year(s) of working experience in the related field is required for this position. Familiar with the local mobile phone market and after-sales service policy, rich in local service resources. Good experience and relationship with After Sales and local Dealer Strong knowledge of MS...

**About the role**: Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction. **What You Will Do ;**: - Meet all Key Performance Metrics established. - Maintain metrics and analyze data...

Qwords is an IT company with more than 15 years of experience in providing hosting management, cloud & data center solutions, and domain name services. We are currently looking for an extraordinary individual to join our team as a **Creative Marketing Manager**. **Responsibilities**: - Produce new ideas for company branding, promotional campaigns, and...

Syarat & Kualifikasi: 1.Pria/wanita, maks. 35 tahun 2.Pendidikan min. S1 (diutamakan bidang Manajemen/Bisnis/Pemasaran) 3.Pengalaman kerja posisi manajerial min. 2 tahun 4.Memiliki wawasan, memahamistrategi bisnis marketing. 5. Memiliki kemampuan negosiasi dan networking yang luas Tugas & Tanggung Jawab: 1.Bertanggungjawab mengelola akademi...

Kualifikasi Pekerjaan = - Laki-laki - Usia maksimal 29 tahun Pendidikan min D3/S1 jurusan Ilmu Komunikasi, Management, Sastra Inggris, Ilmu Komunikasi - Memiliki pengalaman di Customer Service Telco/ Digital sosmed/ call center mínimal 1 thn - Kemampuan bahasa inggris menjadi nilai tambah - Berpengalaman dibidang layanan pelanggan atau contact center...

Kualifikasi Pekerjaan = - Laki-laki - Usia maksimal 29 tahun Pendidikan min D3/S1 jurusan Ilmu Komunikasi, Management, Sastra Inggris, Ilmu Komunikasi - Memiliki pengalaman di Customer Service Telco/ Digital sosmed/ call center mínimal 1 thn - Kemampuan bahasa inggris menjadi nilai tambah - Berpengalaman dibidang layanan pelanggan atau contact center...

**Wanita**: - Pendidikan mínimal S1 Semua Jurusan - Berpengalaman di bidang training mínimal 4 tahun - Mampu membuat dan menyusun materi training dan TNA - Berpengalaman dalam mengelola Training Center - Memiliki leadership dan mampu melakukan coaching - memiliki kemampuan komunikasi yang baik dan bekerja multitasking - menguasai MS Office, dan terbiasa...

**Detail**: Full-time salaried position in our Jogja-based headquarter **Primary Responsibilities**: - Deployment, configuration, and management of all network infrastructure. - Support the development, testing and integration of new hardware and software platforms into the network. - Monitoring Network Abuse and DDOS Attack on Network Layer. - Deployment,...

Requirements: - Laki laki & Perempuan - Usia maksimal 29 tahun Pendidkan min D3/S1 jurusan Ilmu Komunikasi, Management, Satra Inggris, ilmu komunikasi - Memiliki Pengalaman di Customer Service Telco/digital sosmed/ call center mínimal 1 tahun - Kemampuan komunikasi yang baik dalam bahasa Indonesia. - Kemampuan berbahasa Inggris akan menjadi nilai tambah. -...

specifications - Keeping up to date and abreast of our Student progress to pass on relevant information to the Academic and Sales Teams and take necessary actions - Ensuring each person that walks into the Center is greeted with a warm welcome and as per company policies and standards - Managing the entrance/lobby area - Being the support system for any...