Inbound Manager

4 months ago

Yogyakarta, Indonesia Convergence Full time

**Inbound Manager** responsibilities all day-to-day activities, customer service and the performance of Inbound calls. Maintain customer service excellence during every customer interaction.

**What You Will Do**

a) Meet all Key Performance Metrics established
b) Maintain metrics and analyze data to assess performance and implement improvements
c) Hire, coach and provide training to personnel to maintain high customer service standards
d) Continuously review standard operating processes and workflows to identify ways to improve and
increase customer satisfaction and operational efficiency
e) Supervising day to day operation in the customer service division
f) Establish and maintain a positive work environment, which sustains an exceptionally high level of team
member morale.
g) Promotes and coordinates communication between all departments.

**Requirements**:
1) Diploma/Bachelors degree in any field
2) 5 years of Call Center leadership preferred
3) Experience in customer service is required
4) Proficient in MS Office (especially PowerPoint)
5) Strong English communication skills.
6) Excellent presentation skills
7) Excellent problem solving/resolution skills
8) Self-motivated, well organized, detail oriented
9) Professional, proactive, positive and can-do attitude
10) Ability to take initiative and work independently

Jenis Pekerjaan: Kontrak, Penuh Waktu

Gaji: Rp9.000.000 - Rp10.000.000 per bulan

Pengalaman:

- Call Center: 5 tahun (Diwajibkan)
- Manager: 2 tahun (Diwajibkan)

Bahasa:

- Inggris (Diwajibkan)

  • Team Leader Call Center Inbound

    4 months ago

    Yogyakarta, Indonesia PT. Infomedia Full time

    PT. Infomedia membutuhkan SDM untuk memenuhi posisi: **Team Leader Call Center Inbound - Yogyakarta** Kualifikasi: - Pria/wanita - Pendidikan min. S1 (terakreditasi) - Pengalaman agent 2 tahun - Pengalaman **team leader** call center min. 1 tahun - Aktif berbahasa inggris diutamakan - Memiliki jiwa kepemimpinan (manage team), disiplin, integritas dan...

  • Warehouse Admin

    4 months ago

    Yogyakarta, Indonesia NEWLAB+ Group Full time

    **Key Responsibilities**: - Conduct regular stock opname (stock-taking) in accordance with the schedule (daily, weekly, and monthly). - Receive and inspect inbound shipments (from WH Bekasi to WH Supplier) to ensure the accuracy of items, quantities, etc. - Execute administrative tasks systematically. - Ensure the availability of raw materials for the...

  • Customer Service Inbound

    3 weeks ago

    Yogyakarta, Indonesia Agent&Co Full time

    Have a minimum D3/ S1 - Experience as a customer support min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Fast...

  • Customer Service Inbound

    1 month ago

    Yogyakarta, Indonesia Agent&Co Full time

    Have a minimum D3/ S1 - Experience as a customer support min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively - Fast...

  • Reservation Supervisor

    1 month ago

    Yogyakarta, Indonesia Happy Trails! Asia Full time

    **Who we are?** Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo. We are looking for a dynamic and experienced **Reservation Supervisor** with advanced customer service,...

  • Reservation Supervisor

    4 months ago

    Yogyakarta, Indonesia Happy Trails! Asia Full time

    **Who we are?** Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo. We are looking for a dynamic and experienced **Reservation Supervisor** with advanced customer service,...

  • Guest Service

    4 months ago

    Yogyakarta, Indonesia Mindo Management Solutions Full time

    If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply. Responsibilities: - Initiate & answer phone calls with overseas clients. - Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the...