Freelance Reservation Officer

7 days ago

Yogyakarta, Indonesia Happy Trails! Asia Full time

Happy Trails Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and resourceful **FREELANCE RESERVATION OFFICER** to join our growing and expanding company.

**Requirement**:

- Minimum of 1 year of experience in Inbound Tour Operator or related fields. Fresh graduates are welcome to apply.
- Good command of English both written and spoken.
- Tech savvy with high understanding of computer programs (such as Ms Office, Excel)
- Strong attention to detail and accuracy in handling reservation information.
- Ability to prioritize, and work effectively in a fast-paced environment.
- A positive attitude, self-motivated and result-driven, able to work alone or as part of a team.
- Strong problem-solving abilities, good communication and customer service skills.
- Located in Yogyakarta (Full-time office-based position).

**What you’ll be doing**:
As Freelancer Reservation Officer, you will be responsible for managing daily reservations, ensuring bookings are accurately recorded and confirmed within established deadlines. Key tasks including, but not limited to:

- Ensure all accommodation reservations are accurately entered and updated in the internal reservation system.
- Handle all reservation-related tasks, including modifications and cancellations, following company policies and guidelines.
- Collaborate with internal teams to ensure smooth execution of the bookings, maintaining the highest service standards.
- Coordinate with suppliers for timely confirmations, availability, and special requests.
- Assist with specific tasks or projects as assigned by the HOD/Management, ensuring deadlines and quality standards are met.
- Maintain good relations and effective communications with tour operators, customers, and suppliers.

**Benefits**:
At Happy Trails Asia, we embrace a ‘people first’ philosophy, fostering an exceptional company culture.
- **You will enjoy**:_
- A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
- An inspiring work atmosphere that encourages collaboration and personal growth.
- Opportunities to connect with diverse colleagues in a positive and dynamic environment.
- Development opportunities with coaching/mentoring, online courses, product training, joining project teams and so much more.
- 12 days annual leave increasing to 19 days.
- Competitive company salary & benefits package.
- BPJS Kesehatan, BPJS Ketenagakerjaan.
- Company events/outings.
- All taxes are covered.
- And more.

**Recruitment Process**:

- Recruiter Interview
- User Interview
- Mgt Interview
- Background Checking
- Offering

Good Luck

**Job Type**: Contract

Ability to commute/relocate:

- Yogyakarta: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Inbound Tour Operator: 1 year (preferred)
- Reservation: 1 year (preferred)

**Location**:

- Yogyakarta (preferred)

Application Deadline: 02/14/2025

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