Operational Manager
7 months ago
Deskripsi pekerjaan:
- Melakukan monitoring performance team
- Menjaga kualitas pelayanan contact center dengan baik dan menjaga KPI
- Memberikan laporan operasional layanan dan mempresentasikan kepada management
Kualifikasi:
- Laki-laki, Usia Maks 38th
- Pendidikan Min D3
- Berpengalaman di bidang Contact Center, terutama di SPV atau manager operasional
- Mengerti RTFM, WFM, QA dan Reporting
- Terbiasa membuat KPI, capacity plan dan memiliki strategi operasional contact center
- Fluent in English
- Penempatan YOGYAKARTA
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