Front Office Operations Manager

1 month ago


Yogyakarta, Yogyakarta, Indonesia Archipelago International Full time

Job Title: Front Office Operations Manager

Job Summary: We are seeking a highly skilled Front Office Operations Manager to join our team at Archipelago International. The successful candidate will be responsible for overseeing the front office operations, ensuring exceptional guest service, and maintaining the highest standards of hotel operations.

Key Responsibilities:

  1. Lead the front office team to deliver exceptional guest service and maintain a high level of customer satisfaction.
  2. Develop and implement strategies to improve front office operations, including process improvements and cost reductions.
  3. Collaborate with other departments to ensure seamless communication and coordination.
  4. Conduct regular audits and quality control checks to ensure compliance with company standards.
  5. Maintain accurate records and reports, including front office statistics and performance metrics.

Requirements:

  1. Bachelor's degree in Hospitality Management or related field.
  2. Minimum 3 years of experience in front office operations, preferably in a management role.
  3. Excellent leadership and communication skills, with the ability to motivate and develop team members.
  4. Strong analytical and problem-solving skills, with the ability to make informed decisions.
  5. Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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