Senior Operation Manager

20 hours ago


Yogyakarta, Indonesia TimesConsult Full time

The resource should have Operational Excellence to build and manage large processes.
- The person should have the ability to work in a high growth environment.
- The resource should have in depth knowledge of managing operations metrics - depth and width
- The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs /budgeting/quality and process efficiencies/ work force management and other support functions to operations
- The resource would be responsible for maintaining a strong customer relationship
- The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership
- Should have handled large teams in HC process within depth HC knowledge of payer and provider business
- Should be able to scale up and provide leadership to teams as the centre grows - HC to non HC business

Desired Skills:

- Should have handled P n L responsibility
- Relevant exposure and depth Operations Delivery/ quality / transition etc. (depth of process know how)
- Ability to think out of the box - strategic thinking
- Very high focus on implementation - essential for process delivery as per SLAs/ SOWs
- Ability to interact and manage multiple customers
- Should be Analytical
- Preferred from 3rd party BPO
- Ability and proven track record to manage large teams effectively
- Good project management skills

**Salary**: Rp20,000,000 - Rp25,000,000 per month

Ability to commute/relocate:

- Yogyakarta: Reliably commute or planning to relocate before starting work (required)



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