QA & Knowledge Management Spv - Operations (Jogja)

4 months ago


Yogyakarta, Indonesia Shopee Full time

Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Manage BAU and adhoc task allocations in the KMS team (Knowledge Creation and Trainers)
- Manage and monitor all OKR metrics related to KMS (productivity, SOPA usage, training attendance, etc.)
- Monitor requests from internal as well as external stakeholders
- Monitor the usage of all RR SOP and KB, and ensure that all information are up to date
- Lead collaborations and calibrations with relevant stakeholders (regional team, project team, etc.)
- Review and validate deliverables by KMS TL and Staff (draft SOP, SOPA, etc.)
- Tracking the development of new hires
- Assess collected feedback received from stakeholders regarding the KMS team
- Evaluate training processes and quizes as necessary

**Requirements**:

- Min. 5 years of professional working experience
- Has experience in creating and managing SOP / Best Practice Guidelines
- Has experience in training material creation and delivery
- Highly compatible in using Microsoft Office tools (especially Excel and Powerpoint)
- Able to communicate in English in professional settings
- Experience in leading and developing a team
- Has a user-centric and growth mindset
- Demonstrate good problem solving and analytical thinking skills
- Previous experience in tech company would be beneficial


  • QA Engineer

    7 months ago


    Yogyakarta, Indonesia Mediatechindo Full time

    Kami adalah Perusahaan IT yang berkantor di Jogja mencari staf baru **QA Engineer** untuk menjadi bagian dari keluarga besar kami. Nah, apakah Anda yang kami cari? Persyaratan: - Menguasai cara untuk membuat test script / test scenario - Menguasai konsep dalam menjalani test script / test scenario - Mempunyai pengetahuan dalam menggunakan automation...

  • Operational Manager

    6 months ago


    Yogyakarta, Indonesia Asia Outsourcing Services Full time

    Deskripsi pekerjaan: - Melakukan monitoring performance team - Menjaga kualitas pelayanan contact center dengan baik dan menjaga KPI - Memberikan laporan operasional layanan dan mempresentasikan kepada management Kualifikasi: - Laki-laki, Usia Maks 38th - Pendidikan Min D3 - Berpengalaman di bidang Contact Center, terutama di SPV atau manager...


  • Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Cs Support Lead

    4 months ago


    Yogyakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • QA Automation

    4 months ago


    Yogyakarta, Indonesia amIT Global Solution Full time

    Min. Bachelor's degree in Information Technology or related field from a reputable university - Min. 2 years of experience in the same role - **Skills in Automation tools using Katalon**: - Have experience in Azure DevOps test plan CI/CD - Have experience in API Testing Automation - Have experience in scenario and execution test - Experience in Software...


  • Yogyakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Wfm Call Center

    4 months ago


    Yogyakarta, Indonesia PT Infomedia Nusantara Full time

    WAJIB PENGALAMAN WFM/ ROSTER CALL CENTER 1. Mengolah data dari system untuk melakukan pemantauan dan analisa secara harian terhadap roster yang telah dibuat dengan berkoordinasi dengan Layanan QA Area, SPV (paraf/Approval) 2. Membuat schedule Agent sesuai instruksi atasan 3. Filling data Operasional Layanan 4. Analyzing data related to traffic call 5....

  • QA Lead

    5 days ago


    Yogyakarta, Indonesia PT Komitrando Emporio Full time

    **Job Vacancy: Quality Assurance (QA) Head** **Company**: PT. Komitrando Emporio **Location**: Bantul, Yogyakarta **Industry**: Bag Manufacturing **Position**: Quality Assurance (QA) Head **Employment Type**: Full-time PT. Komitrando Emporio, a leading bag manufacturing company, is seeking a highly motivated and experienced **QA Head** to lead our Quality...


  • Yogyakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Delivery Support

    6 months ago


    Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Spv Kedai

    6 months ago


    Yogyakarta, Indonesia CV. Anak Negeri Berkarya Full time

    SPV Kedai - Bachelor's degree in Business Administration, Hospitality Management, or related field preferred. - Proven experience in a supervisory or leadership role in the retail or hospitality industry. - Strong leadership and management skills, with the ability to motivate and coach team members. - Excellent communication and interpersonal skills. -...

  • HR Operations

    4 months ago


    Yogyakarta, Indonesia Shopee Full time

    Department People- LevelEntry Level- LocationIndonesia - YogyakartaThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Onboarding: - Coordinate and assist new...


  • Yogyakarta, Indonesia Talentvis Singapore Pte Ltd Full time

    Deskripsi pekerjaan QUALITY ASSURANCE Talentvis Pte Ltd **Responsibilities**: - Review quality specifications and technical documents to provide timely and meaningful feedback - Creating detailed, comprehensive and well-structured test plans and test cases - Estimating, prioritizing, planning and coordinating quality testing activities - Design, develop...

  • QA Automation Tester

    2 months ago


    Yogyakarta, Indonesia amIT Global Solution Full time

    Have 2 years experience in the same role - Experience in automation testing - Understand Azure Devops - Underdtand Test Plan CI/CD - Have experience in API testing automation and scenario test - Willing to be onsite in Jogja **Job Type**: Contract Contract length: 12 months **Experience**: - Automation: 2 years (required)

  • Customer Service

    6 months ago


    Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...


  • Yogyakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Cs Support Supervisor

    4 months ago


    Yogyakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Operations Manager

    6 months ago


    Yogyakarta, Indonesia Bali Staff Solutions Full time

    A Furniture Company in **Yogyakarta **is looking for a talented and enthusiastic **Operations Manager (Full-time)** **Responsibilities**: - Ensure that the warehouse operates at peak efficiency through strategic planning and effective management - Manage stock control and reconcile it with data storage systems to maintain accurate inventory records -...


  • Yogyakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...