Customer Support Specialist

5 months ago


Malang, Indonesia Jagoanhosting Full time

**Deskripsi Pekerjaan**:
Bertanggungjawab untuk memberikan informasi produk & membantu penyelesaian permasalahan pelanggan. Serta melaksanakan kegiatan pemeliharaan layanan dan pendukung layanan agar sesuai dengan SLA.

**Tugas dan Tanggung Jawab**:

- Memberikan bantuan pelanggan terkait administrasi, billing pada channel yang sudah ditentukan.
- Menyediakan informasi layanan kepada customer maupun potensial customer pada channel yang sudah ditentukan.
- Memberikan informasi & bantuan pelanggan via livechat, tiket, telepon maupun pelanggan yang datang ke kantor**.**

**Kualifikasi**:

- Memiliki pengalaman berkomunikasi dengan pelanggan.
- Mau untuk bekerja dalam shift.
- Familier menggunakan cPanel.
- Memiliki Pengalaman menggunakan Wordpress.

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