Vp Operations
1 week ago
Prior experience in FnB/Start-Up companies will be preferred.
**About the Company**:
Our client is a local based multi brands company with strong focus in building and scaling up businesses in lifestyle and F&B sectors.
**Responsibilities**:
- Develop root cause analysis and process variation analysis tools based on statistical process control methods in order to create a stable operating system that consistently delivers excellent customer experience in all stores.
- Manage the store growth to reduce variation by developing and stabilizing the store opening process.
- Oversees initiatives for ongoing improvement in the hiring, retention, and performance evaluation of customer operations.
- Leads continuous improvement programs related to the recruitment, retention, and performance management of the customer operations management team.
- Reducing outlet level turnover from current levels to best in industry standard
- Control all outlet-related expenses in accordance with the management-mandated budget.
- Able to analyse, build framework, and SOP AND well-versed in manual instruction and able to assist auditors
**Key Requirements**:
- Minimum 5 years experience in operation management within startup/ tech companies
- Prior experience in managing a team of 100+ people to achieve productivity and quality improvement gains.
- Experience in successfully implementing Continuous Improvement & Six Sigma in the previous workplace
- Understanding about 7 tools (Pareto, Fishbone Diagram, etc.)
**Call for Action**:
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