Strategic Accounts Director, Indonesia

5 days ago

Jakarta, Indonesia GE HEALTHCARE Full time

**Job Description Summary**: As Enterprise Solutions Director, you will be responsible for developing new business & executing commercial opportunities for GE Healthcare products & services in Indonesia.

This role is responsible for managing the long-term success of GE’s relationship with a set of accounts in order to achieve the goals and objectives identified by the customer and GE Healthcare. You will drive orders and sales growth; define and implement a 1-3 year plan; develop and execute a One GE Healthcare Sales strategy to capitalize on GEHC’s broad portfolio of products, services, and solutions; lead and secure large, strategic, cross-P&L customer purchases; drive care area solutions, and provide overall leadership to the commercial team on all matters concerning the accounts in scope.

The position holder will build strong relationships with stakeholders from the assigned accounts, will understand needs and outcomes expected by GEHC’s strategic customers and position GEHC’s innovative customized solutions portfolio to enable customer success. The position holder will devise account strategies and execution of the strategies to drive orders/sales growth by securing large, strategic, cross-P&L customer purchases.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Roles and Responsibilities**
- Establishes productive, professional relationships with key personnel in assigned customer accounts and develops into trusted advisor and customer advocate for key account stakeholders/executive sponsors.
- Develops and maintain customer mapping, includes next generation leadership, internal relationship dynamics and the customer’s competitive landscape.
- Proactively assesses, clarifies, and validates customer needs and understands drivers of the customer need including vision/mission / financial objectives on an ongoing basis.
- Leads a joint ‘company - strategic account customer’ planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period that truly addresses needs of the account’s vision/mission and creates new business opportunities for GEHC
- Collaborates with internal GEHC stakeholders including strategic accounts solutions architect, AKA Strategic Accounts Director and region/global product, service, digital teams to address customer needs.
- Act as a primary customer point of contact, represents One GE Healthcare across multimodality projects, cross-P&L business events, and an accountability for issue resolution in selected strategic accounts.
- Maintains high customer satisfaction ratings that meet company standards
- Manage multiple projects and effectively communicate progress updates to GE and customer leadership on a monthly/quarterly basis.
- Provide on-going feedback to management, product, services and marketing teams.

**Required Qualifications**
- Education with Bachelor's Degree level
- Fluent in English communication
- 8+ years experience in Business Management or Sales / Marketing OR equivalent years of experience progressive leadership
- Demonstrated business management and resource allocation skills including business plan development.
- Experience structuring and closing large and complex strategic deals and experience in handling C-suites customers
- Strong co-ordination, commercial, influencing and advanced negotiation
- Strong business acumen; financial and organizational skills.
- High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
- Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization. Act as inspirational leader with optimism, highly approachable and humble.
- Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.

**Desired Qualifications**
- In-depth knowledge of healthcare market, key players and customers in Indonesia
- Healthcare disease Care Area Solutions (especially in Oncology and Cardiovascular) and the products and services offered
- Knowledge of hospital management will be a plus

**Inclusion and Diversity**

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transpa

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