Operations Specialist
2 weeks ago
A boutique luxury travel agency specialising in experiential and cultural trips throughout Indonesia for discerning high-end travelers is looking for an Operations Specialist to join their team.
**Requirements**:
- Bachelor’s Degree in Business, Management, or a related field; Master’s Degree is a plus and highly valued.
- Full business proficiency in English is required; knowledge of a third language is a plus.
- Minimum 1-2 years of relevant work experience preferred, experience in the travel industry is advantageous. Recent graduates with strong motivation are encouraged to apply.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides), with the ability to leverage these tools for efficient operations.
- Excellent verbal and written communication skills to interact effectively with team members and clients.
- Strong attention to detail to ensure accuracy in reporting and documentation.
- Ability to analyse data and provide insights to improve operational efficiency.
- Ability to work collaboratively in a team-oriented environment, demonstrating flexibility and adaptability.
**Responsibilities**:
- Play a crucial role in delivering a seamless end-to-end travel experience for clients, ensuring high satisfaction and memorable journeys.
- Develop unique, bespoke itineraries tailored to clients' preferences and interests, showcasing the best of Indonesia.
- Provide prompt and timely communication with clients, addressing inquiries and updates throughout the travel planning process.
- Oversee trip design, including payment processes and operational execution, ensuring all elements are well-coordinated and executed flawlessly.
- Handle bookings for accommodations, activities, and transportation, ensuring a smooth travel experience for clients.
- Establish and maintain strong relationships with partners, including hotels, tour operators, and activity providers, to enhance service offerings.
- Collaborate with the team to identify opportunities for improving service delivery and operational processes.
- Foster a culture of flexibility and creativity, contributing to the overall success of the agency.
**Benefits**:
- Salary according to experience
- BPJS
- A global team with extensive experience in business and travel
- Continuous support and training from day one
- Competitive compensation package
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