Logistics Associate, Cross Border
2 weeks ago
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.
The Cross Border Team is split into 3 main teams, Commercial, Logistics and Business Operations. This role lies within the Logistics Vertical in the Cross Border team, in particular looking after the Sea Freight operations.
The Cross Border Logistics team’s objective is to build competitive logistics products and customized solutions to support various sales channels in winning deals and growing the business. As a local member of the Cross Border Logistics team, the incumbent will be working closely with Regional Logistics Manager and Project Manager to manage vendor communications, negotiations and
- ensure operational stability.
Manage communication with existing and new vendors
- Maintain a good working relationship with internal and external stakeholders.
- Be the liaison between vendors and the operations team
- Understand the local import regulations
This role exists with a main objective of bridging the gap between the regional team and the local operations, to ensure that our solutions are well customized to the local environment, taking into account the best practices from other regions. The Logistics Associate is expected to work with various stakeholders, from local operations team, to both local and regional commercial teams in ensuring a balance between the commercial needs and operational constraints.
**Responsibilities**:
- Oversees overall operational performances of current solutions/products
- Manage Jira queries for import restrictions and quotations
- Management of L2 escalations, Ad-hoc ,or Exceptions
- Daily/Weekly/Monthly reporting
- Responsible for SLA adherence (vendors or team)
- Billing/financial reporting (timeliness, accuracy, costing)
- Work with the Project Manager to support the implementation when onboarding new vendors
- Work with the Project Manager to define project scope, goals and deliverables
- Maintain close relationships with local operations teams to ensure operational alignment and collaboratively enhance process efficiency.
- Support the Project Manager to ensure Ninja Van source suitable sea freight vendors based on commercial and operational requirements.
- Continuously source for price competitive solutions from new and existing vendors to customize solutions.
- Responsible in providing operational requirements and input prior/during vendor onboarding and pilot process
- Responsible with monitoring vendor operations performances and key practices
- Able to bridge and streamline vendor practices against industry standards
- L2 escalations - liaison with management (internal and external)
- Support the Project Manager for onboarding and implementation for all vendors
- Responsible for collating and presenting weekly/monthly performances on SLA adherence/Compliance/Billing accuracy to stakeholders
- Provide updates on initiatives and projects managed
- Establish visibility on key deliverables and KPIs
**Requirements**:
- 1 - 2 years in logistics/cross border experience
- Bachelor’s Degree in any related field
- Detail oriented
- Excellent communication skills
- Strong analytical skills
- Working knowledge of Google Suite (Sheets, Slides and Docs)
- Self-starter attitude and able to work with mínimal supervision
- English and Bahasa Indonesia. Proficiency in Mandarin is a plus to facilitate communications with Mandarin speaking stakeholders
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