Customer Service

1 day ago

Jakarta, Indonesia PT Rohlig Logistik Indonesia Full time

Location: Jakarta, Indonesia
Subsidiary: PT Rohlig Logistik Indonesia
Country: Indonesia
Start: ASAP

**Responsibilities**
- To provide quality liaison services between clients, overseas agents, suppliers and partners, and inter-office departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of service and client retention
- Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments
- Facilitate client implementation which includes but is not limited to:

- Implement and improve Customer’s Operational Procedures
- Ensure that customer’s requirements are being fulfilled
- Ensure customer’s key performance indicators are being fulfilled
- Pro-actively help to take actions to improve customer experience
- Conduct or participate on review meetings with the customer
- Manage customer master data and contracts:

- Ensure customer details are updated in all operational systems used
- Ensure client rates are updated
- Coordination of Import/ Export operations where required according to customer requirements
- Plan import transports where required:

- Receive forwarding order
- Check credit limits
- Plan specific route and voyage
- Inform partner of requirements to load
- Plan and manage customer service operations:

- Handle customer inquiries
- Manage events and incidents, escalate exceptions

**Skills required**
- Good knowledge of freight forwarding operational processes, min. two years of experience
- Good communication and interpersonal skills with the ability to find efficient solutions for the customer
- Customer service driven attitude, good telephone manner with proficiency
- Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
- Highly motivated, pro-active attitude, takes preventive actions with the goal of customer retention
- Co-operative working style, informs related departments pro-actively
- Ability to communicate effectively in English/ (other language), both verbally and in writing
- Applicant must be eligible to work in Indonesia legally

**What you can expect?**

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

**Our benefits**
- Group health insurance
- 13th month contractual salary
- Your birthday is an extra day off.
- Regular development talks serve as the basis for your individual support and further training opportunities.
- And above all: Take the chance to be part of a great team

**We look forward to meeting you**

**Your contact person**:
Ms. Stephanie Vineeta
Regional HR Manager SE Asia

**PT Röhlig Logistik Indonesia**
Graha Inti Fauzi, Lt. 2,
JI. Buncit Raya No 22,
Jakarta Selatan
Jakarta
12510

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