Operations Excellence Assistant Manager

9 hours ago


Jakarta, Indonesia Grab Full time

Job Description:
Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Operations Excellence for GrabMart ID team is a solid and agile team responsible for bringing the best experience for GrabMart’s consumers, ensuring a high fulfillment rate and continuously improving it. We make an impact by creating job opportunities for our driver-partners, providing additional sources of income for our merchant partners and giving effortless experience and convenient grocery shopping for our customers. If you are looking for a new challenge in an exciting and growing industry, then you should join our team

Get to know the Role

The Day-to-Day Activities
- You will daily monitor the fulfillment rate and take immediate actions if there’s a drop in our fulfillment rate
- You will proactively analyze fundamental problems in fulfillment rate that mainly come from the drivers' side and think strategically about the long term solution and execute it by working together with other stakeholders
- You will analyze the driver's earnings to ensure fairness / no preference in taking Grab’s orders (i.e: GrabFood over GrabMart or GrabExpress over GrabMart). Then propose the most ideal (economically correct) additional incentive to close the gap compared to other vertical (if needed)
- You will ensure good/sufficient driver supply in all cities to make sure good allocation rate and to monitor driver’s availability (proactively add driver supply in certain areas if needed)
- You will take care of driver’s engagement/education to further improve driver’s quality as well as driver’s understanding towards any GrabMart process and programs.

The Must-Haves
- You have Heart, Hunger, Honor and Humility
- You have strong analytical skills and familiarity with business intelligence tools
- You have good communication skills as you will be working with many different stakeholders (including driver partners)
- You have a “never-give-up” mindset and always strive to find the solution even when there is bottleneck Grab Confidential and Proprietary Owner: Ops Excellence (Talent Acquisition) | go/jdtemplate
- You have strategic and creative thinking as we prefer a long term and sustainable solutions rather than short term firefighting solution
- And of course, you need to be strong in numbers

The Nice-to-Haves
- You have experience with PowerBI tools
- You previously worked in a delivery/logistic company

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.



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