Customer Service
4 days ago
Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- collaborate with software implementers and developers in providing solutions to customers.
- Assist operations manager to process and document technician duties according to guidelines and procedures.
- Providing feedback on the efficiency of the customer service process.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with the finance & accounting department regarding customer billing data.
- Associate degree (D3)/Senior High School (SMK) from any major, but Accounting or Information technology will be preferred.
- High attention to details, proficient in MS Office (Word, Excel and PPT) especially in Excel.
- Willing to work with minimum supervision, doing administrative jobs, maintain lots of administration data.
- Good in personality and communication skill.
"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."
"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."
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7 months ago
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6 months ago
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1 week ago
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Customer Service
7 months ago
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