Service Delivery Manager

3 weeks ago


Jakarta, Indonesia PCS Group Full time

Sebagai bagian dari IT Service Management, Service Management Coordinator akan manage beberapa account service dari customer

Memastikan layanan yg di berikan sesuai dengan kontrak

Menjaga SLA agar tetap pada standard yang sudah ditentukan

Manage resources

Melakukan analisa masalah, koordinasi, eskalasi dan menjalankan fungsi ITSM dalam layanan service

Melakukan coaching, mentoring, work load analisis dan skill development dari team yg ada dibawahnya

Melakukan pembuatan laporan SLA
Minimal S1 Informatika/ Sistem Informasi or related

Berpengalaman sebagai IT Service Desk, Helpdesk, Service Provider, Technical Support mínimal 4 tahun

**Memiliki pengetahuan dasar terkait teknikal dasar**: server, storage, network dan system.

Terbiasa melakukan koordinasi, eskalasi, analisa Incident, Problem dan Change Management

Terbiasa melakukan performance review

Kemampuan komunikasi dalam bahasa inggris yang baik dan presentasi yang mumpuni

Customer oriented

Paham konsep ITIL/ IT Service Management dan di utamakan yang memiliki sertifikat ITIL, PMP, Prince

Multitasking

Memiliki kemampuan Analisa yang baik



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