Service Delivery Manager
3 weeks ago
Sebagai bagian dari IT Service Management, Service Management Coordinator akan manage beberapa account service dari customer
Memastikan layanan yg di berikan sesuai dengan kontrak
Menjaga SLA agar tetap pada standard yang sudah ditentukan
Manage resources
Melakukan analisa masalah, koordinasi, eskalasi dan menjalankan fungsi ITSM dalam layanan service
Melakukan coaching, mentoring, work load analisis dan skill development dari team yg ada dibawahnya
Melakukan pembuatan laporan SLA
Minimal S1 Informatika/ Sistem Informasi or related
Berpengalaman sebagai IT Service Desk, Helpdesk, Service Provider, Technical Support mínimal 4 tahun
**Memiliki pengetahuan dasar terkait teknikal dasar**: server, storage, network dan system.
Terbiasa melakukan koordinasi, eskalasi, analisa Incident, Problem dan Change Management
Terbiasa melakukan performance review
Kemampuan komunikasi dalam bahasa inggris yang baik dan presentasi yang mumpuni
Customer oriented
Paham konsep ITIL/ IT Service Management dan di utamakan yang memiliki sertifikat ITIL, PMP, Prince
Multitasking
Memiliki kemampuan Analisa yang baik
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Service Delivery Manager
2 days ago
Jakarta, Indonesia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
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Service Delivery Director
5 days ago
Jakarta, Jakarta, Indonesia PT Siemens Indonesia Full timeWe empower our people to stay resilient and relevant in a constantly changing world. Our organization values innovation, growth, and learning.The Service Delivery Director leads the country's Customer Service (CS) Delivery team, driving Digital Services transformation for Industry services. This role acts as a key liaison between the local CS Organization...
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Service Delivery Director
5 days ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeWe are seeking a seasoned professional to lead our customer service delivery team in Indonesia. As the Head of Service Delivery, you will be responsible for driving the digital services transformation for industry services. This role acts as the key liaison between the local CS organization and CS SD ASEAN, aligning and developing new capabilities to support...
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Service Delivery Management Specialist
2 weeks ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
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Global Service Delivery Leader
5 days ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeWe are seeking a Global Service Delivery Leader to join our team in Indonesia. This individual will be responsible for leading our customer service delivery team and driving the digital services transformation for industry services.Main Responsibilities:Leading Service Delivery: Oversee service lines within the Service Delivery team, ensuring service...
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Service Delivery Administrator
1 day ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
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Service Delivery Administrator
3 weeks ago
Jakarta, Indonesia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
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Service Delivery Account Manager
2 weeks ago
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HR Geo Services Supervisor
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Delivery Manager
9 hours ago
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Delivery Manager
3 days ago
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Delivery Manager
9 hours ago
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Ms Delivery Manager
1 week ago
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Service Delivery Coordinator
1 week ago
Jakarta, Indonesia PT. EXEO KOMUNIKASI INDONESIA Full timeAbout us Key accountabilities - Perform remote coordination and consultancy support to onsite field engineers (our local partners) to install network for our customers in the respective country. - Resolve any escalated issues arising from customers and coordinate with onsite field engineers to ensure service is delivered within SLA. - Manage project...
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Senior Associate Specialist: Service Delivery
9 hours ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
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Client Delivery Manager
6 days ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
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Jakarta, Indonesia PT Kyndryl Solutions Indonesia Full time**Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...
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Delivery Manager
2 weeks ago
Jakarta, Indonesia GrowthFn sdn bhd Full time**Responsibilities**: - Must have proven track record in successfully building, releasing, and maintaining large-scale user-client centric Digital / Web enterprise systems in a complex technology environment. - Managing distributed scrum teams and a scrum of scrums delivery process, plan, organize and control areas of the IT delivery across multiple teams...
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Delivery Excellence Lead
5 days ago
Jakarta, Jakarta, Indonesia PT Siemens Indonesia Full timeServe as a leader and expert in delivering exceptional service experiences for our customers. At PT Siemens Indonesia, we strive to create a work environment that fosters innovation, growth, and collaboration.The Delivery Excellence Lead is responsible for driving Digital Services transformation for Industry services in Indonesia, focusing on Customer...
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Service Delivery Manager Infrastructure
1 day ago
Jakarta, Indonesia Heineken International B.V. Full timeAt Multi Bintang Indonesia, you’ll have the opportunity to make a meaningful impact—supporting people, the planet, and fostering togetherness. As a Service Delivery Manager Infrastructure, your role is to ensure the seamless operation of our ICT infrastructure, enabling secure, efficient, and reliable access for end-users and management anytime,...