Room Division Manager

3 months ago

Jakarta, Indonesia Marriott International, Inc Full time

**Job Number** 23204261

**Job Category** Rooms & Guest Services Operations

**Location** The Hermitage a Tribute Portfolio Hotel Jakarta, Jalan Cilacap 1, Jakarta, Jakarta, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- 3-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Minimum 4 years experience as a Front Office Manager/ Rooms Leader in a 5-star hotels capable of handling guest services, front desk, housekeeping, and other operational area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with t

  • Room Division

    3 months ago

    Jakarta, Indonesia Park Hotel Cawang Full time

    Room Division - Male and Female, max 30 year old - Min SMK - Target Oriented - At least 2 year experience in a similar position in 3 or 4 Star Hotel/Resort - Strong leadership and communication skills - Good problem solving, administration, interpersonal skill - Excellent in English "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan...

  • Director of Rooms

    3 months ago

    Jakarta, Indonesia PT Aurora Consultancy Group Full time

    **Informasi Lowongan** **Tipe Pekerjaan** Tidak Disebutkan **Remote/On-site** Tidak Disebutkan **Fungsi Pekerjaan** Operasi Hotel **Jenjang Karir** Direktur **Job Deskripsi** - Coordinate organizational and administrative functions across all areas of the Rooms Division to deliver quality service to guests while maximizing room revenue and...

  • Rooms Division Manager

    5 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24161366 **Job Category** Rooms & Guest Services Operations **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms...

  • Director of Rooms

    3 months ago

    Jakarta, Indonesia Afterpay Full time

    **Company Description**: **COME AS YOU ARE AND SHOW WHAT YOU CAN** Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird, Jakarta is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished...

  • Director of Rooms

    3 months ago

    Jakarta, Indonesia Park Hyatt Jakarta Full time

    Summary - To represent the Rooms function on the hotel's Executive Committee. - Supports the implementation of Hyatt’s purpose, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. - To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according...

  • Assistant In-room Dining Manager

    3 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Director of Rooms

    3 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23208439 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the...

  • Room Controller

    5 months ago

    Jakarta, Indonesia Pullman Jakarta Indonesia Full time

    **Job Description**: Rooms Controller - You are a multi-tasker responsible for managing overall hotel room inventory and coordinating the day-to-day operation! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests. What you will be doing: - Coordinating all guest room...

  • Sales Manager-room

    4 months ago

    Jakarta, Indonesia Hotel Menteng Group Full time

    Sales Manager-Room - Experience is preferred - Meticulous, hardworking, honest, disciplined, and responsible - Committed to the job "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan...

  • Director of Operations

    3 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible for the efficient running of the division in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to...

  • Housekeeping Supervisor

    3 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24072163 **Job Category** Housekeeping & Laundry **Location** The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

  • Assistant Room Service Manager

    3 months ago

    Jakarta, Indonesia Grand Hyatt Jakarta Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Room Service Manager is responsible to assist the Food & Beverage Manager in managing the assigned outlet as a successful...

  • Receptionist

    4 months ago

    Jakarta, Indonesia TÜV SÜD Indonesia Full time

    **Tasks** - As Receptionist, you will be responsible for welcoming and assisting visitors, guiding them within the office, and providing refreshments during their wait. Additionally, managing appointment calendars, organize mail, handle photocopying tasks, and offer support to the divisions during meetings and training sessions. - ** Key...

  • Room Attendant

    3 months ago

    Jakarta, Indonesia Hilton Full time

    Room Attendant With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Japanese Sales Manager Rooms

    3 months ago

    Jakarta, Indonesia Pullman Jakarta Indonesia Full time

    Position Description Position Details Position Title Japanese Sales Manager Rooms Sales & Marketing Department Reports To Director of Sales & Marketing Achieve daily targeted number of Japanese sales calls with effectiveness Develop Japanese business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the...

  • Rooms Controller

    3 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24024540 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever possible....

  • Rooms Controller

    3 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23207160 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences...

  • Restaurant & in Room Dining Manager

    4 months ago

    Jakarta, Indonesia Swissotel Nusantara Full time

    Restaurant & In Room Dining Manager - Penempatan di IKN "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the...

  • Room Attendant

    3 months ago

    Jakarta, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Sales Manager

    3 months ago

    Jakarta, Indonesia AYANA Hospitality Full time

    AYANA Hospitality is looking for a Sales Manager - Rooms for our AYANA Midplaza, JAKARTA location. As a Sales Manager - Rooms, you will be responsible for driving revenue through sales of hotel rooms. You will be tasked with building and maintaining relationships with clients to increase revenue and occupancy rates. You will work closely with the sales and...