Vendor Help Desk Executive

3 days ago


Jakarta, Indonesia PT RGF Human Resources Agent Indonesia Full time

Persyaratan

Maximum 35 years old.

Hold min. Diploma's degree.

Business level English.

Has minimum 1 year experience as Help Desk (vendor handling) from Telecommunication company.

Able to multitask, analytical, problem-solving and Interactive skills.

Willing to do face to face meeting with vendors.
[Only CV in English will be processed]
Tanggung Jawab

Receive invoices from vendors and create a digital log of such inward of invoices.

Create/finalize check list after discussion with Finance and Project.

Check for accuracy and completeness of the documents as per the check list.

Write to vendors for additional information/document for meeting the checklist.

Follow up with Project team for the approval/signoff, Pre ATP, UAT, work completion signoffs on cases where required.

Ensure that vendors fulfill their contractual obligations as per PO/Project timelines.

Able to calculate delays and corresponding penalties before sending the invoices for payment.

Create dashboard for given KPI, receipt of invoices, due, overdue and escalate the issue in timely manner so that vendor payments are made in timely manner.

Seek feedback from fendor on Satisfaction Survey.

Resolve vendor issues with respect to payments and invoices.

Direct questions to the right department when asked by vendors

Ensure vendor satisfaction.

Manage all administrative duties around vendors invoices/payments.

Maintain accurate records of interactions with vendors and recurring vendors problems.

Follow up with vendors as needed to ensure any problem is resolved.



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