Head of Operation

1 week ago


Bekasi, Indonesia PT Persada Inti Utama Full time

A. Objectives:
To provide strategic and operational leadership in managing the service and maintenance of fiber optic networks to ensure high availability, reliability, and quality of service.

B. Key Responsibilities:
1. Service Operations Management
- Lead the service operations team in the execution and maintenance of the fiber optic network.
- Develop and implement standard operating procedures (SOPs) to ensure efficiency and effectiveness.

2. Network Maintenance
- Oversee preventive and corrective maintenance programs for the fiber optic network.
- Determine resource and tool requirements for network maintenance.

3. Incident Management
- Ensure quick and effective response to network incidents.
- Develop incident reports and analyses to identify patterns and prevent future occurrences.

4. Service Quality Improvement
- Measure and analyze service performance to ensure adherence to SLAs (Service Level Agreements) and MTTR.
- Identify areas for improvement and develop new service offerings.

5. Stakeholder Collaboration
- Communicate effectively with customers to understand their requirements and concerns.

6. Budget Management
- Prepare and manage the budget for operations and maintenance.
- Ensure efficient use of resources in line with the established budget.
- Bachelor's degree in Engineering, Management, or a related field.
- Minimum 5-7 years of experience in network operations and maintenance, particularly with fiber optics.
- Strong managerial skills with the ability to lead teams.
- In-depth understanding of network technology and industry trends.



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