Logistics Customer Service Specialist

2 days ago


Jakarta, Indonesia Sharp Jusda Global Full time

JOB DESCRIPTION:

- Arrange and co-ordinate ocean or air export shipment based on customers' requirements;
- Responsible in shipment bookings, orders, billings, and preparation of relevant required documents.
- Closely follow-up on shipment arrangement and transition condition, monitoring custom clearance and inspection progress; update customers with accurate information on prompt and timely manner
- Responsible in handling damage claim matters and any ad-hoc arised matters in professional manner
- Responsible in monitoring and follow-up on AR progress and aging
- Achieve customers' satisfaction in shipment and logistics service level and promptly monitoring AR processing.
- Maintain customers' database and preparation of reporting
- Handle any special / ad hoc duties assigned by superior from time to time.

JOB REQUIREMENTS
- Proficiency in English is a must. Fluent in Mandarin will be added advantage.
- At least 3 Year(s) of working experience in the related field is required for this position.
- Familiar with international ocean & air freight logistics procedure
- Possess at least 1 year of working experience in coordinating international ocean & air logistics."
- Possess professional working capabilities in computer skills, especially in office suite such as excel, word and PowerPoint. Advance skill in excel will be added advantage.
- Attentive to detail, good analytical, problem-solving abilities, excellent communication and interpersonal skill. Independent and pro-active.
- Working experience in logistic industry is preferred
- One position based in Karawang, West Jawa; another one position based in Jakarta ( PT SHARP JUSDA LOGISTICS INDONESIA )

**Salary**: Rp4,000,000 - Rp7,000,000 per month

**Education**:

- S1 (preferred)

**Experience**:

- Customer Service: 3 years (preferred)
- Logistics: 3 years (preferred)

**Language**:

- English (required)
- Mandarin (preferred)



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