Courier Management Lead

2 weeks ago

Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.
- Ensure that Last Mile operational activity runs according to SLA & SOP or target that has been set by the company
- Responsible to Improving the Rider and Driver Quality and Decrease Quality Recovery
- Minimizing the number of failed delivery within the last mile activity to ensure the quality of delivery services based on company needed
- Providing the analytics and reporting about daily operation in Last Mile to minimize last mile CPP (Cost Per Parcel)
- Create boosting initiative to increase courier (rider and driver) productivity to optimal level

**Requirement**:

- Bachelor’s degree or Master Degree from any Management, Industrial Engineering, or Supply Chain preferably from Indonesia top university
- 3 -5 years experience on the same role, preferably from logistic industry or transportation company
- Strong in project management and Innovation
- Able manage multiple stakeholder and region
- Strong in leadership and managing team dynamic
- Have strong communication & interpersonal skill

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