Project Logistics Customer Excellence Specialist

5 months ago


Surabaya, Indonesia Kuehne+Nagel Full time

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
** Your Role**: Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.
** Your Responsibilities**:

- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
- To prepare spot quotations, data for tender documents + actively participate in commercial support.
- To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
- To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
- To report incidents + hazards as per the relevant working instructions.

**Your Skills and Experiences**:

- 2+ Years’ experience in project Logistics, preferably gained in a 3PL or competitive services environment.
- Ability to converse fluently in Bahasa Indonesia and English in both written and verbal
- Proven problem solver
- Financial Acumen
- Collaborative and open personality to bring teams together to provide customer excellence
- Analytical and planning
- Team Player
- Willing to be work from Lamongan

**About Kuehne+Nagel***

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Hera Setyowati



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