Project Logistics Customer Excellence Specialist

7 months ago


Surabaya, Indonesia Kuehne+Nagel Full time

Are you ready to take your career to the next level in the world of logistics and supply chain management? Kuehne + Nagel, a global leader in logistics and supply chain solutions, is seeking a dynamic and talented individual to join our team in Project Logistics as a Customer Excellence Specialist.
** Your Role **:Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.
** Your Responsibilities**:

- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy
lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited to
import/export declarations, customs clearance, MES declarations).
- To complete all tasks + administration relating to local services such as trucking, warehousing services
including full hub operations, cargo surveys etc. where applicable.
- To complete all required file administration including documentation, billing, + vendor invoices/ebills
acknowledgement + weekly forwarding sub-ledger (FSL).
- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of
customer complaints.
- To report incidents + hazards as per the relevant working instructions.

**Your Skills and Experiences**:

- Bachelor Degree majoring in Logistics & Marine
- Min 3 years Experience in required on International Freight Forwarding / Shipping
- Team Player
- Proven ability to summarize customer requirement to develop solutions
- Top notch communication & presentation building and presenting skill
- Have creative approach in regards of communication
- Able to use Ms. Office (Word, Excel, powerpoint, Outlook)
- Ability to converse fluently in Bahasa Indonesia & English
- Willing to be based in Surabaya and to travel based on business needs (min. once a month)

**About Kuehne+Nagel***

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Hera Setyowati



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