Tech Operation Support
5 days ago
**About the role**:
Daily checking of Ticketing system and responding to customers for reaching SLA.
Troubleshooting initial level of Issue’s, deriving Possible solution.
Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
Do periodic monitoring of the dashboard related to the product.
Do monitoring of production alerts.
Collaborate with the engineering team.
Write reports and business correspondence.
**About you**:
Strong sense of debugging and troubleshooting an issues out of your mind is a must.
Experience with linux or familiar with a common Linux distribution.
Experience with Scripting technologies. (i.e. bash, python)
Experience with Programming/Application Development. (i.e. node.js)
Experience using rest clients. (ex. Postman, ARPClient, etc).
In-depth knowledge of Structured Query Language (SQL).
Thorough understanding of the Agile development process.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills and passion for learning.
Self-motivated with the ability to work independently or as part of a team.
Available to response and handle after hour issues.
Familiarity with Linux and solving issues on the platform.
Proficient in the use of JIRA for managing ticketing.
**Additional advantage**: Knowledge of using test management tools.
**Additional advantage**: Cloud experience in AWS (preferred) or GCP.
**Additional advantage**: Hands-on experience in the latest infra tech like Kubernetes, Containers, server-less architecture.
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