Customer Service

9 hours ago


Jakarta, Indonesia Time International Full time

Handling customer inquiries (walk-in and boutique), registering service calls on the system
- Responsible for inbound call
- Create and follow up Quotation to the customer
- Invoicing and Follow with Customers for collection
- Check and QC customer watch before and after repair
- Collect payment (deposit & settlement)
- Responsible for maintaining watches in the showcase on a daily basis
- Responsible for maintaining a proper and tidy service center area

Requirements:

- minimum 1-year experience in customer service or a related field
- Excellent skills for communicating and relating with both team members and customers
- Proactive and continuous improvement attitude
- Strong responsibility for customer satisfaction
- Proficient computer and analytical skills
- Excellent time management skills and the ability to meet a strict deadline
- Good English both writing and speaking


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