Service Desk Support
3 months ago
**Informasi Lowongan**
**Tipe Pekerjaan**
**Remote/On-site**
**Fungsi Pekerjaan**
Tidak disebutkan
**Jenjang Karir**
Pemula / Staf
**Job Deskripsi**
- At least 1 Year(s) of working experience in the related field is required for this position.
- Microsoft Excel
- Having knowledge in IT and have Ms. Excel skills will be an advantage.
- Work Location : Cilandak - South Jakarta
- Willing to work Shifting
**Persyaratan**
**Tingkat Pendidikan**
S1, D3
**Jurusan Pendidikan**
Ilmu Komputer, Teknik Informatika, Teknik Komputer
**Minimal Pengalaman**
1 tahun
**Deskripsi Persyaratan**
- Respond for technical assistance in person via phone or electronically.
- Identify, analyze, investigate technical issues, log all helpdesk interactions, and advise users on appropriate action.
- Manage problems and escalate situations
- Having knowledge in proses flow in Application System (especially mobile apps).
- Working with users to identify a computer or IT technical problems and advising on the solution.
- Handling problems on the first level.
- Tracking and route problem with Azure Dev Ops system.
- Create a weekly report (for PGLS Numbers and Trends, Open Issue by Category/Modules, Open Issue by Area and Division, Critical issue list).
- Prepare and compile activity reports and coordinate with QA team and Project Manager
- Working with QA Team to resolve a technical/issue problem.
- Maintain and follow up for all status tickets.
- Ensure all tickets escalate to the next layer closed when the problem fixed.
**Skill yang Dibutuhkan**
**Lokasi**
**Kota**
- Prov. DKI-Jakarta**Alamat**
- Tangeran Banten**Tentang Perusahaan**
**PT Bina Talenta**
**Industri**
- Konsultan**Benefit**
**Deskripsi Perusahaan**
An outsourcing company, specialized in Banking and financial industry
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