Service Desk Support

4 weeks ago


Jakarta, Indonesia PT Bina Talenta Full time

**Informasi Lowongan**

**Tipe Pekerjaan**

**Remote/On-site**

**Fungsi Pekerjaan**

Tidak disebutkan

**Jenjang Karir**

Pemula / Staf

**Job Deskripsi**
- At least 1 Year(s) of working experience in the related field is required for this position.
- Microsoft Excel
- Having knowledge in IT and have Ms. Excel skills will be an advantage.
- Work Location : Cilandak - South Jakarta
- Willing to work Shifting

**Persyaratan**

**Tingkat Pendidikan**

S1, D3

**Jurusan Pendidikan**

Ilmu Komputer, Teknik Informatika, Teknik Komputer

**Minimal Pengalaman**

1 tahun

**Deskripsi Persyaratan**
- Respond for technical assistance in person via phone or electronically.
- Identify, analyze, investigate technical issues, log all helpdesk interactions, and advise users on appropriate action.
- Manage problems and escalate situations
- Having knowledge in proses flow in Application System (especially mobile apps).
- Working with users to identify a computer or IT technical problems and advising on the solution.
- Handling problems on the first level.
- Tracking and route problem with Azure Dev Ops system.
- Create a weekly report (for PGLS Numbers and Trends, Open Issue by Category/Modules, Open Issue by Area and Division, Critical issue list).
- Prepare and compile activity reports and coordinate with QA team and Project Manager
- Working with QA Team to resolve a technical/issue problem.
- Maintain and follow up for all status tickets.
- Ensure all tickets escalate to the next layer closed when the problem fixed.

**Skill yang Dibutuhkan**

**Lokasi**

**Kota**
- Prov. DKI-Jakarta**Alamat**
- Tangeran Banten**Tentang Perusahaan**

**PT Bina Talenta**

**Industri**
- Konsultan**Benefit**

**Deskripsi Perusahaan**

An outsourcing company, specialized in Banking and financial industry


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