Asst Mgr-front Office
3 weeks ago
**Additional Information**
**Job Number**25037637
**Job Category**Rooms & Guest Services Operations
**Location**The Mayflower Jakarta - Marriott Executive Apartments, Sudirman Plaza, Indofood Tower, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12910
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**職位概述**
每日協助前廳部經理管理前廳部職能並監督員工。前廳區包括行李員/門衛、總機和客戶服務/前臺。指導並與經理和員工合作,執行確保高效入住和退房流程的程序。確保客人和員工的滿意度,並最大限度地提高部門的財務業績。
**求職者個人資料**
**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);2 年賓客服務、前臺或相關專業領域工作經驗。
或者
- 在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;不要求工作經驗。
**核心工作活動**
**支援前臺團隊管理**
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。
- 確保在所有班次表彰員工。
- 建立和維護與員工的開放協作關係。
**監督和支援賓客服務及前臺目標的進展**
- 管理日常運營,確保品質和標準,且每天滿足客戶的期望。
- 制定具體的目標和計劃,以便優先考慮、組織和完成工作。
- 處理投訴,解決糾紛,解決不滿和衝突,或與他人進行協商。
- 努力改善服務表現。
- 與前廳部經理協作,持續改進部門服務。
- 就前廳部目標傳達清晰一致的資訊,以產生預期的成效。
- 參與制定和實施基於評論卡審查和客人滿意度結果的糾正行動計劃。
- 在所有部門會議期間強調客人滿意度,並專注於持續的改進。
**確保卓越的客戶服務**
- 提供超越預期的服務,實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。
- 樹立榜樣,示範適當的行為。
- 為客戶關係樹立積極的榜樣。
- 展現出傑出的待客技能。
- 授權員工提供卓越的客戶服務。
- 定期與客戶互動,以獲得關於產品品質、服務水準和總體滿意度的回饋意見。
- 根據對服務行為的觀察,向員工提供回饋意見。
- 高效處理客人的問題和投訴。
- 與客人互動並獲得對產品品質和服務水準的回饋。
**管理專案和政策**
- 實施客戶認可/服務計劃,傳達並確保該流程。
- 確保遵守所有前廳部政策、標準和程序。
- 監督遵循所有信貸政策和程序,以減少壞賬和退款。
**其他責任**
- 透過電話、書面形式、電子郵件或親自向主管和同事提供資訊。
- 分析資訊和評估結果,以選擇最佳解決方案並解決問題。
- 及時向高管、同事和下屬通知和/或更新相關資訊。
- 在前廳部經理缺勤時,履行其職責。
- 將會前和會後的重要資訊傳達給前廳部工作人員。
- 參加部門會議。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
萬豪行政公寓遍布歐洲、亞洲、拉丁美洲、非洲和中東地區的門戶城市,以熱情服務營造舒適愜意的長期住宿體驗,輕鬆滿足商務旅行種種需求。加入萬豪行政公寓團隊,讓我們為初來新城市的賓客打造舒適安心的居所,為遠離家鄉的國際旅客留住家的感覺。加入萬豪行政公寓,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
-
Asst. Front Office Manager
2 weeks ago
Jakarta, Indonesia Aston Pluit Hotel & Residence Jakarta Full timeAsst. Front Office Manager - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta...
-
Asst. Front Office Manager
2 days ago
Jakarta, Indonesia Grand Cemara Hotel Jakarta Full timeAsst. Front Office Manager (FOM) - Male / Female - Minimal 2 years experience - Good personality, well groomed, hard working and disciplined - Creating Sales & Marketing strategies - Maintain and grow network of contacts in both Goverment & Corporate sector - Negotiation & communication skills - Excellent market knowledge "Waspada terhadap Modus Penipuan...
-
Front Office Expertise
4 days ago
Jakarta, Indonesia AMODA Full time**About The Role**: As a Front Office Expertise at Awan Hills, you will oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes, and providing exceptional guest service. Setup the standard of Front Office. Lead the front office team, handle guest concerns, and collaborate with other departments to enhance the guest...
-
Front Office Manager
5 days ago
Jakarta, Indonesia Hyatt Regency Dushanbe Full timeSummary We are seeking an experienced and dynamic Front Office Manager to lead our Front Office team and ensure smooth daily operations. This role is crucial in providing exceptional guest service and overseeing front desk functions to enhance guest satisfaction. Key Responsibilities: - Manage and supervise front desk staff, ensuring all guest...
-
Front Office Manager
1 week ago
Jakarta, Indonesia Mercure Jakarta Sabang Full time**Job Description**: We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a Front Office Manager. As our next Front Office Manager reporting directly to the General Manager, you will: - Lead the Front Office Team to deliver an incomparable service experience - Drive guest service initiatives...
-
Operational Front Office
3 weeks ago
Jakarta, Indonesia Eva Hotel Group Management Full timePria, usia maksimal 30 tahun - Pendidikan mínimal SMA/Sederajat - Pengalaman mínimal 1 tahun sebagai Front Office/Receptionist - Memahami alur kerja Front Office - Memahamai penggunaan komputer - Memiliki kemampuan komunikasi yang baik - Penempatan di Hotel New Idola, Jakarta Timur
-
Front Office
2 days ago
Jakarta, Indonesia Hotel Rasuna Icon Full timeFront Office - Min SMA/SMK - Memiliki pengalaman di industri perhotelanl F&B min. 2 tahun - Bersedia bekerja night shift - Lokasi kerja di Setiabudi, Karet Kuningan, Jakarta Selatan
-
Front Office Assistant Manager
6 days ago
Jakarta, Indonesia Grand Hyatt Jakarta Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Assistant Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk...
-
Front Office Manager
3 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24108406 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...
-
Front Office Manager
2 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**24199763 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...
-
Front Office Manager
7 days ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25028813 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front...
-
Front Office Manager
6 days ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24049435 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...
-
Asst Mgr-front Office
3 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25037637 **Job Category**Rooms & Guest Services Operations **Location**The Mayflower Jakarta - Marriott Executive Apartments, Sudirman Plaza, Indofood Tower, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12910 **Schedule**Full Time **Located Remotely?**N **Position Type**...
-
Asst Mgr-front Office
3 weeks ago
Jakarta, Indonesia Marriott International, Inc Full time**Additional Information** **Job Number**25037637 **Job Category**Rooms & Guest Services Operations **Location**The Mayflower Jakarta - Marriott Executive Apartments, Sudirman Plaza, Indofood Tower, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12910 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - แมริออท...
-
Front Office
7 days ago
Jakarta, Indonesia CONNECTe International Pte Ltd Full timeJob Description: **Responsibilities for Receptionist / Front Office**: - Answer and direct phone calls in a polite and friendly manner - Welcome visitors in a warm and friendly manner, and answer any questions guests have - Maintain reception area and all common areas in a clean and tidy manner at all times - Operate standard office equipment on a regular...
-
Assistant Front Office Manager
7 days ago
Jakarta, Indonesia Novotel Jakarta Gajah Mada Full time**Job Description**: - Managing all sections of the Front Office Department in order to ensure the highest standards. - Monitors the Front Office employees to make sure all guests receive prompt and personal recognition - Takes care of the front desk operation including guest registration, room assignment and check-out procedures. - Participate in daily...
-
Front Office Manager
4 days ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24050463 **Job Category** Rooms & Guest Services Operations **Location** Aloft South Jakarta, Jalan TB Simatupang, Kav 8-9, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...
-
Front Office
2 days ago
Jakarta, Indonesia Oxymed Clinic Full timeFront Office - Pendidikan min. SMK/SLTA - Usia Maksimal 28 Tahun - Berorientasi pada pasien "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...
-
Assistant Front Office Manager
4 days ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24015317 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Asst. Sales Manager
2 weeks ago
Jakarta, Indonesia ASABA GROUP Full timePersyaratan Male, Age maximum 40 years old Minimal Diploma Degree in any discipline Minimal 2-3 years experience in Asst. Sales Manager, Sales Coordinator or Sales Supervisor Experience Selling corporate/B2B/B2G, Sales Retail, Sales Indirect and Project Experience selling IT Hardware, Office Equipment, and Electronic Product High sales skill and used to work...