Courier Fulfillment

5 months ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Mengelola permintaan manpower dengan berkoordinasi dengan vendor dan tim Rekrutmen.
- Memelihara manpower database untuk laporan turnover dan melakukan gap analysis.
- Mengelola mitra kurir atau non-kurir dalam hal, namun tidak terbatas pada: rekapitulasi absensi, permintaan & rekapitulasi surat peringatan, dan mengeskalasi isu mitra kepada HRBP.
- Mengelola BPJS dan asuransi swasta dalam hal, namun tidak terbatas pada: rekonsiliasi pembayaran, mengumpulkan dokumen tambahan, dan berkoordinasi jika terjadi kejadian yang tidak diinginkan.
- Melakukan rekonsiliasi invoice.

**Requirements**:

- Memiliki kemampuan berpikir secara analitis dan komunikasi yang baik, baik tertulis maupun verbal.
- Memiliki kemampuan yang baik dalam mengoperasikan Ms. Excel/Google Sheets (VLOOKUP, SUM IF).
- Mampu bekerja dibawah tekanan dalam irama kerja yang cepat.
- Menyukai pekerjaan di bidang vendor management & melakukan pekerjaan operasional harian yang cenderung repetitif.
- Bersedia untuk ditempatkan & berpergian di area penempatan dengan 5 hari penuh bekerja di kantor.

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