Customer Care QA Staff

5 months ago


Tangerang, Indonesia PT BFI Finance Indonesia Tbk Full time

Who is PT BFI Finance Indonesia Tbk?

PT BFI Finance Indonesia Tbk was founded in 1982. It is one of the oldest and the most diversified multi finance companies in Indonesia as well as the first multi finance company to be listed on Indonesia Stock Exchange with ticker code BFIN. Currently BFI Finance has over than 300 branches and 9000 employee across the nation.

In 2017, PT BFI Finance Indonesia Tbk built a subsidiary called PT Finansial Integrasi Teknologi (FIT). We believe that technology can facilitate more financial access to Indonesian people. FIT has launched its platform "Pinjam Modal" in October 2018.
Memonitor performance Customer Care Agent secara daily terkait transaksi, baik ketepatan jawaban maupun performa service

Memastikan script dan prosedur jawaban Agent sudah sesuai dengan standar

Mengevaluasi temuan pada recording dan menerapkan tindakan koreksi yang tepat

Membuat report hasil temuan pada recording

Memberikan rekomendasi coaching dan training atas performance Customer Care Agent, sehingga bisa improve dari waktu kewaktu

Memastikan recovery call berjalan dengan baik

Memastikan handling yang baik oleh agent dengan sedikitnya antrian telepon yang masuk, dikarenakan semua call in bisa di handle

Membuat form penilaian QA
Minimal pendidikan S1, Semua jurusan

Memiliki pengalaman kerja mínimal 1 tahun pada posisi Layanan, Customer Care, Customer Service, Service Quality

Menguasai dengan ahli penggunaan Ms. Office, terutama penggunaan Ms. Excel, Word dan Power Point

Memiliki kemampuan komunikasi yang baik dan mudah untuk beradaptasi di lingkungan baru

Memiliki kemampuan memecahkan masalah yang baik


  • QA & Qc, Staff

    2 months ago


    Tangerang, Indonesia KLAMBY Full time

    QA & QC Staff **Job Requirement**: 1. Merupakan lulusan mínimal SMA/SMK jurusan Teknik, atau yang relevan 2. Berpengalaman mínimal 1 Tahun sebagai staff QA & QC di industri Fashion atau posisi lainnya yang sejenis 3. Terbiasa dalam mengarahkan stakeholding untuk mengecek, mengkoreksi dan menyesuaikan dengan standar kualitas Perusahaan. 4. Memiliki...

  • Customer Care

    6 months ago


    Tangerang, Indonesia RS Columbia Asia BSD Full time

    Customer Care - Sudah pernah bekerja di Rumah Sakit - Penempatan di BSD Tangerang Selatan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...

  • Customer Care

    7 months ago


    Tangerang, Indonesia RS Columbia Asia BSD Full time

    Customer Care - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview...

  • Technical QA Staff

    5 months ago


    Tangerang, Indonesia Professional Outsourcing Solutions Full time

    PT Indodev Niaga Internet Staff - 3 Months Probation - manuals, software integrated help files, and other material if applicable always up-to-date and providing proper documentation of custom functions. **Job description & requirements**: - Experience in QA Manual and Automation tooling - QA Automation's Tools (Katalon, javascript, and typescript) -...

  • QA/qc Staff

    7 months ago


    Tangerang, Indonesia PT Sinar Mitbana Mas Full time

    QA/QC Staff - Minimum Bachelor's Degree in the related major and preferably have relevant - Experience in the same role from a real estate developer company. "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang...

  • Customer Care Bank

    5 months ago


    Tangerang, Indonesia PT SWAKARYA INSAN MANDIRI (CENTRAL) Full time

    Kami adalah perusahaan yang bergerak dibidang tenaga alih daya / outsourcing, saat ini salah satu klien kami sedang membutuhkan posisi sebagai _**Customer Care **_dan untuk penempatan di _**Tangerang (BSD)**_ **Kualifikasi**: - Pendidikan mínimal S1 - Usia maksimal 35 Tahun - Pengalaman sebagai Customer Care mínimal 1 tahun diutamakan di bidang perbankan...

  • Customer Care Staff

    5 months ago


    Tangerang, Indonesia SabiKerja Full time

    **Description**: SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us. Our client is one of the prominent healthcare organizations in Asia, this leading provider of medical services is widely recognized for...

  • Technical QA Staff

    5 months ago


    Tangerang, Indonesia Professional Outsourcing Solutions Full time

    PT Indodev Niaga Internet Staff - 3 Months Probation **Job Description**: - manuals, software integrated help files, and other material if applicable always up-to-date and providing proper documentation of custom functions. **Job requirements**: - Bachelor's degree in Computer Science, Engineering, or a related field. - This position is at the Junior...

  • Technical QA Staff

    2 months ago


    Tangerang, Indonesia Professional Outsourcing Solutions Full time

    PT Indodev Niaga Internet STAFF - 3 Months Probation - manuals, software integrated help files, and other material if applicable always up-to-date and providing proper documentation of custom functions. **Requirements**: - Bachelor's degree in Computer Science, Engineering, or a related field. - This position is at the Junior level (open to Fresh...


  • Tangerang, Indonesia PT BFI Finance Indonesia Tbk Full time

    Who is PT BFI Finance Indonesia Tbk? PT BFI Finance Indonesia Tbk was founded in 1982. It is one of the oldest and the most diversified multi finance companies in Indonesia as well as the first multi finance company to be listed on Indonesia Stock Exchange with ticker code BFIN. Currently BFI Finance has over than 300 branches and 9000 employee across the...

  • Supervisor Klinik

    6 months ago


    Tangerang, Indonesia Calysta Skin Care Full time

    **Role Description** This is a full-time on-site role for a Clinic Supervisor at PT. Calysta Prima Estetik I Calysta Skin Clinic located in Tangerang. The Clinic Supervisor will be responsible for supervising the day-to-day operations of the clinic, ensuring excellent customer service, overseeing medical records management, and executing healthcare...

  • Customer Service

    6 months ago


    Tangerang, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With a GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service area or sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Energetic and agile - Min. Fresh graduate and max 2 years in the same position (entry-level) - Attention to detail -...


  • Tangerang, Indonesia PT CONTRACT MANUFACTURING Full time

    bertanggung jawab dalam memberikan pelayanan yang terbaik kepada customer /klien baik dalam proses meeting baik secara online maupun offline - bertanggungjawab secara administrasi memberikan layanan product di WA business perusahaan, media sosial dan platform digital yg dimiliki perusahaan. - Bertanggungjawab terhadap penyusunan data customer dengan detail...

  • Admin QA/qc

    6 months ago


    Tangerang, Indonesia PT Alvindo Catur Sentosa Full time

    **Requirements**: - Pendidikan min. S1 (diutamakan jurusan Teknik) - Berpengalaman sebagai Admin QA/QC (Min. 1 tahun) - Familiar dengan produk valve, fitting, gasket, flange & pipa (setidaknya mayoritas dari produk range tersebut) - Mengetahui proses administrasi secara umum dalam usaha perdagangan - Mampu mengoperasikan Microsoft Office secara aktif -...

  • Sq Support

    5 months ago


    Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Develop and implement systems & tools used by Sinar Mas Land Customer Care - Up to date with developments in technology trends and best practice systems used in the Contact Center industry - Conduct training/socialization on the use of systems & tools to all Front Liners - Evaluate & monitor the performance of all systems & tools...


  • Tangerang, Indonesia Sinergi Performa Cipta Full time

    **JOB DESCRIPTIONS**: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners - Support projects from all...


  • Tangerang, Indonesia PT Future Pipe Industries Full time

    Company Description Founded in 1984 in Dubai UAE, Future Pipe Industries (FPI) has rapidly grown to become a global leader in anti-corrosive fiberglass pipe system design and manufacturing. With the largest product portfolio of large diameter, high pressure, high-temperature, fiberglass pipe systems, FPI provides bespoke solutions across the following...


  • Tangerang, Indonesia Eka Hospital Full time

    Bertanggung jawab melakukan review alur pelayanan pasien dan seluruh proses sistem layanan yang berkaitan dengan pengalaman pasien dalam mengakses dan menggunakan sistem layanan di Rumah Sakit. Menyusun program service excellence dalam meningkatkan service level pelayanan petugas kesehatan di Rumah Sakit kepada pasien; bertujuan meningkatkan kepuasan...

  • Staff QA

    6 months ago


    Tangerang, Indonesia PT. Prima Makmur Rotokemindo Full time

    Pendidikan min. D3 / S1 Analis Kimia / Teknik Kimia / Teknik Pangan. - Pengalaman kerja di bidang yang sesuai min. 1 tahun / fresh graduate silahkan mendaftar. - Memiliki pengetahuan mengenai keamanan pangan dan system kemanan pangan. - Pernah mengikuti training terkait FSMS. - Bisa mengoperasikan komputer (Word, Excel, PowerPoint, dll). - Dapat melakukan...


  • Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Develop Front Liners Service Standard Guideliness & Customer Care Training Module. - Conduct Training Development for Front Liners. - Measure Front Liners Technical Competency Level. - Measure and analyzing Customer Satisfaction Index (All Sinar Mas Land projects). - Handle Unsolved Ticket Customer. - Handle Service...