Customer Experience Specialist
5 months ago
Bertanggung jawab melakukan review alur pelayanan pasien dan seluruh proses sistem layanan yang berkaitan dengan pengalaman pasien dalam mengakses dan menggunakan sistem layanan di Rumah Sakit.
Menyusun program service excellence dalam meningkatkan service level pelayanan petugas kesehatan di Rumah Sakit kepada pasien; bertujuan meningkatkan kepuasan pasien/keluarga pasien dalam menggunakan layanan kesehatan di Rumah Sakit.
Menyusun alur proses pelayanan secara efektif dan efisien disesuaikan dengan kebutuhan pengembangan Rumah Sakit.
Menjalin kerjasama dengan IT dalam proses digitalisasi layanan Rumah Sakit.
Melakukan evaluasi timbal balik pasien terhadap proses pelayanan di Rumah Sakit serta menyusun program perbaikan disesuaikan dengan kebutuhan organisasi.
Pendidikan S1 semua jurusan
Pengalaman 5 tahun di bagian Customer Experience / Customer Care / Customer Retention Program / dll. Lebih diutamakan memiliki pengalaman yang sesuai di industri Rumah Sakit / Hotel / Banking / Penerbangan (Airlines).
Pengalaman menyusun standar dan alur layanan pelanggan serta handling complaint / customer feedback.
Berorientasi dan fokus pada peningkatan kualitas pelayanan pelanggan.
Memiliki kemampuan komunikasi dan interpersonal yang baik.
Bersedia melakukan perjalanan dinas ke unit-unit Rumah Sakit.
Bersedia ditempatkan di Corporate Office, Serpong - Tangerang Selatan.
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