Floor Manager

3 months ago


Badung, Indonesia High and Low Headhunters Full time

One of Bali’s leading hospitality groups is looking for a vibrant and dynamic Floor Manager to join their team.

**Requirements**:

- Minimum of 3-5 years in hospitality management, with experience in a Floor Manager/Operations Manager or supervisor role.
- Excellent leadership and team management skills.
- Strong customer service and interpersonal skills.
- Good organisational and multitasking abilities.
- Proficiency in point-of-sale (POS) systems and reservation management software (e.g. Opera, Micros, etc.).
- Basic understanding of financial and inventory management.
- Must be able to work flexible hours, including weekends and holidays.
- Physical stamina to stand, walk, and lift items throughout the shift.
- Excellent verbal and written communication skills.

**Responsibilities**:

- Ensure that all guests receive a warm welcome and high-quality service throughout their visit.
- Address guest complaints and resolve issues promptly to maintain high customer satisfaction.
- Oversee the reservation system, ensuring efficient and effective guest bookings.
- Conduct regular staff meetings to communicate updates, policies, and feedback.
- Oversee daily operations, including opening and closing procedures.
- Ensure compliance with health and safety regulations and club policies.
- Monitor inventory levels and order supplies as needed.
- Assist in budgeting and financial planning for the beach club.
- Coordinate with event planners, vendors, and staff to ensure smooth execution of events.
- Assist in developing and implementing marketing strategies to attract new guests and retain existing ones.

**Benefits**:

- Competitive salary package
- BPJS
- Insurance Mandiri healthcare
- Quarterly bonus


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