Restaurant Supervisor
1 week ago
**Position Summary**:
The Floor Service Supervisor at Mostly Pererenan is responsible for managing the dining floor operations and ensuring an exceptional guest experience, consistent with fine dining standards. This role involves direct interaction with guests, overseeing the front-of-house team during shifts, and maintaining smooth service flow, from reservations and seating to final farewells.
**Key Responsibilities**:
- **Guest Experience Management**:
- Welcome guests warmly, manage reservations, and assist with seating arrangements to optimize the dining experience.
- Oversee all aspects of table service, ensuring that fine dining standards are consistently met, from the greeting to the table setup and presentation.
- Respond promptly to guest inquiries, feedback, and special requests, demonstrating a proactive approach to resolving any service issues.
- **Team Leadership and Support**:
- Supervise and motivate the floor service team, providing guidance and ensuring adherence to service protocols and restaurant etiquette.
- Assist in training team members in fine dining service standards, menu knowledge, and guest interaction techniques.
- Coordinate shifts, assign stations, and ensure effective communication among team members to maintain a cohesive, efficient floor operation.
- **Quality Assurance**:
- Monitor service quality, including timing, presentation, and accuracy, ensuring guests enjoy a flawless dining experience.
- Regularly inspect table setups, dining room ambiance, and cleanliness, maintaining the restaurant’s high aesthetic and operational standards.
- Collaborate with the kitchen and bar to ensure seamless coordination on timing, special requests, and the handling of unique guest needs.
- **Operational Efficiency**:
- Assist in maintaining inventory and organizing supplies for the front-of-house, ensuring all tools needed for high-quality service are available.
- Handle daily reports, noting any significant guest interactions, feedback, or operational issues that may impact service quality.
- Support the Restaurant Operations Manager with floor-specific responsibilities, including staff scheduling, shift reports, and performance feedback.
- **Special Events and Promotions**:
- Support the setup and execution of special events, private dining, and seasonal promotions, coordinating with both guests and the operations team.
- Ensure that all team members are briefed on event details, menu updates, and any special service protocols required.
**Qualifications and Skills**:
- At least 2-4 years of experience in fine dining, ideally in a supervisory role.
- Comprehensive knowledge of fine dining service standards, with a keen eye for detail.
- Strong communication and interpersonal skills, with the ability to engage and charm guests while maintaining professionalism.
- Demonstrated ability to lead, coach, and inspire a team to deliver exceptional service.
- Proficiency in restaurant management systems and basic knowledge of scheduling.
- Ability to multitask and stay calm under pressure in a dynamic, fast-paced environment.
**Personal Attributes**:
- Passion for providing exceptional guest experiences and a genuine love for the hospitality industry.
- Adaptable and quick on their feet, with strong problem-solving skills and a proactive approach.
- High level of personal and professional integrity, with a dedication to maintaining fine dining standards.
**Education**:
- D1-D4 (preferred)
**Experience**:
- Restaurant Management: 3 years (preferred)
**Language**:
- English (preferred)
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