Content Safety

7 days ago

Jakarta, Indonesia ByteDance Full time

Helo aims to be the go-to platform for people to find and share what's happening, discover interesting local content, and connect with diverse communities. The Helo app features a dedicated video channel with personalized content matched to your interests, and offers easy-to-use tools or templates for creators to express themselves in their own way -- including text, video, memes, and more. Helo is available in Indonesia, Brazil, Vietnam, and Thailand.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

**Responsibilities**:
**Ensure the safety of the product**: Do daily safety moderation to minimize risk on the platform, including coordination with the cross-function team to find another risk pattern or characteristic according to the current constellation of local content

**Improve the content quality of the product**: Do moderation and improvement of content quality, classify the content into a proper quality based on its intrinsic value and actual demand of users

**Improve the policy of safety and quality**: Improve the existing policy of safety and quality based on several factors, ensure the current guideline is suitable to implement for various scenarios and user background

**Recommend the overall product's improvement**: Do the overall checking of the product, Find the useful feature improvement of it, do the external analysis of market research, model improvement, and report a bug from the perspective of the user

**Subjective bad case hunting**: Proactively search for actual bad cases and suspected bad cases on the platform

Ensure the daily workflow tasks are completed within the designated timelines and set daily KPI

Identify content trends that need to be addressed and communicate findings to the appropriate stakeholders
- 2+ years of experience with content policy or anti-abuse operations
- Bachelors degree or above
- Demonstrated capacity for critical thinking and analysis. Strong attention to detail
- Familiarity with Internet policy and regulatory environments
- Must be able to understand the distinction between various content types and must possess the ability to highlight high value content for the platform
- Passion for keeping our users safe while protecting free speech
- Excellent project manager and self-starter, with the ability to work independently and on multiple initiatives at the same time
- Strong written and spoken communications skills. Ability to work flexibly and to exercise good judgement in a high-pressure environment
- Basic knowledge of industry risk trends
- Understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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