Trainer, Safety Team

1 day ago


Jakarta, Indonesia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

**What you'll be doing**:

- Deliver process/product/policy training in classroom and/or online environment in English or local language.
- Help to develop and deliver training courses for different trainees/markets/products.
- Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
- Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
- Work with labeling business team to achieve top performance, including group coaching, bottom performers identification and training.

**Qualifications**:

- Bachelor’s degree or above, short video product user.
- At least 1-year training experience in trust and safety or policy in a major tech or media company.
- A fast learner who has ability to embrace a fast-paced working environment.
- Be familiar with machine learning and content understanding.
- Willing to travel abroad to a nearby country for a short period of up to 1 month.
- Strong cross-cultural communication and interpersonal skills.
- Proficient English and Bahasa Indonesia. Any third language will be a plus.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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