Support Engineer Tier 2

1 week ago


Jakarta, Indonesia PT Gohire Impian Indonesia Full time

Responsibilities
- Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone.
- Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

Requirement
- At least 3-5 years of experience in Technical Support or a position of similar nature in a software company.
- 3+ years of experience as a SaaS or security vendor in a consultancy or advisory role.
- Capable of understanding the technical aspects of a complex system.
- Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
- Windows and Linux Server Administration experience
- Knowledge of containerized machines (Docker, K8s, Ansible, Jenkins, etc) is a plus
- Active Directory or other LDAP directory experience
- Experience with MySQL database queries
- Participate in on-call rotation basis in order to provide 24/7 support for the customers
- Proficiency in English both written and spoken. For EPM role - macOS experience - heavily desired
- Linux For DV role

**Salary**: Rp10,000,000 - Rp15,000,000 per month

**Language**:

- English (required)



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