Customer Service
4 months ago
Perusahaan kami bergerak dibidang eksportir
Memberikan informasi akurat tentang produk, layanan, kebijakan, dan prosedur untuk membantu pelanggan dalam pertanyaan mereka.
Membantu pelanggan dalam mencari solusi
Dokumentasikan seluruh interaksi pelanggan secara akurat dan komprehensif dalam sistem manajemen hubungan pelanggan (CRM) atau platform lain yang ditunjuk.
Menyimpan catatan terorganisir mengenai pertanyaan, keluhan, dan penyelesaian pelanggan untuk referensi dan analisis di masa mendatang.
Komunikasikan umpan balik, tren, dan wawasan pelanggan yang relevan kepada manajemen dan tim relevan lainnya untuk peningkatan proses.
Membuat laporan bulanan terkait issue dan evaluasi
Tetap terinformasi tentang produk, layanan, fitur, dan pembaruan perusahaan untuk memberikan informasi yang akurat dan terkini kepada pelanggan.
Terus memperluas basis pengetahuan melalui sesi pelatihan, demonstrasi produk, dan belajar mandiri.
Minimum SMA/SMK
Minimal 2 tahun pengalaman sebagai customer service / / Admin Penjualan Familiar dengan supply chain business process merupakan nilai tambah
Komunikasi interpersonal yang kuat, analitis dan pengambilan keputusan
Lancar berbahasa Inggris
Memiliki semangat tinggi dalam bekerja dan bertanggung jawab
Mampu bekerjasama dalam team
Mempunyai mengetik dengan cepat
Mampu melakukan pekerjaan secara multi-tasking
Mampu berkomunikasi serta bertingkah laku dengan sopan dan penuh etika
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Customer Service
3 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...
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Customer Service
3 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...
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Customer Service
3 months ago
Jakarta, Indonesia PT. Salam Pacific Indonesia Lines Full timeThe Customer Service is responsible to support logistic products and services, and deliver excellent customer care. A highly self motivated, customer service enthusiast, fluent in SLAs management and their concepts with outstanding communication skills is the desired profile. Familiar with incident management tools and service/help desk...
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Customer Service
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Jakarta, Indonesia PT. Lahan Abadi Sejahtera Full time**Job Descriptions**: - Receive calls from customers - Explaining funeral service products - Perform customer service to customers **Job Qualifications**: - Minimum education is high school (preferably Bachelor of English education) - Preferably have experience in customer service - Preference able to communicate in Mandarin and/or English - Willing to be...
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Customer Service
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Jakarta, Indonesia Time International Full timeTo assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...
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Jakarta, Indonesia Sinergi Performa Cipta Full time36388-1 Location : Maspion Plaza (Jakarta) Job Desc: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners -...
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Jakarta, Indonesia PT Neural Technologies Indonesia Full timePersyaratan Minimum Associate Degree (D3) from any major Min. 1 year proven experience as telesales, customer service or caller role Ability to learn about products and services and describe/explain them to prospects Experienced using Microsoft office Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding...
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Customer service
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Jakarta, Indonesia Ismart.asia Full timeIsmart leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises The Role Work responsibility Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and...
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Customer service
4 months ago
Jakarta, Jakarta, Indonesia Ismart Full timeIsmart leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises The Role Work responsibility Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and...
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Customer Services
3 months ago
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Customer Service
3 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeJob Description: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners Requirement: - Min D3 any major With...
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Customer Service
3 months ago
Jakarta, Indonesia PT Bumi Organik Internasional Full timeKualifikasi: - Pendidikan mínimal SMA - Freshgraduate atau berpengalaman menjadi customer service (di bidang F&B lebih diutamakan) - Dapat bergabung segera - Siap bekerja secara shifting **Education**: - SMA/SMU/SMK (preferred) **Experience**: - Customer Service: 1 year (preferred) **Language**: - English (preferred) - Mandarin (preferred)
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Customer Services
2 months ago
Jakarta, Indonesia PT Quantum Metal Indonesia Full timeTo assist in the preparation and improvement of Standard Operation Procedures. - To implement all policies, activities, procedures, and instructions as relevant and required by the quality management system. - To assist in the preparation of handover of vacant possession to customer. - To attend and handle all customer/ purchaser’s complaints/inquiries and...
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Customer Service
3 months ago
Jakarta, Indonesia Hino Finance Indonesia Full timePT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for...
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Customer Service
3 months ago
Jakarta, Indonesia Valdo Sumber Daya Mandiri Full timeAbout the Assignment: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners - Support projects from all...
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Customer Service
3 months ago
Jakarta, Indonesia Mitra10 Full timeKualifikasi: - Usia maksimal 28 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman mínimal 1 tahun sebagai Customer Service di perusahaan retail - Mahir menggunakan Ms. Office - Penempatan Mitra10 Fatmawati - Jakarta Selatan Ability to commute/relocate: - Jakarta: Reliably commute or planning to relocate before starting work...
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Customer Service
3 months ago
Jakarta, Indonesia PT.Tritunggal Multi Cemerlang Full timeTugas dan tanggung jawab: 1. membangun hubungan baik dengan pelanggan 2. melakukan penanganan dari keluhan pelanggan 3. memahami produk dari perushaan 4. mengurus administrasi 5. familiar dengan e-commerce Persyaratan: 1. lulusan S1 semua jurusan 2. Diutaman perempuan 3. Berpengalaman sebagai customer servise terutama pernah handle customer service...
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Customer Service
3 months ago
Jakarta, Indonesia PT. Shing Pak Services Full time1) Customer Management: including but not limited to Whatsapp group management/private chat replies; 2) Data Collection: including but not limited to data collection,Assist in collecting customer feedback, activity needs, and customer opinions, etc; 3) Promotion: Guide customers to join group activities and other actions; **Requirements**: 1) Language:...
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Customer Services
3 months ago
Jakarta, Indonesia PERSOLKELLY Indonesia Full timeHave experience in frontliner - Understand and able to speak English. - Able to drive car and have a valid driver's license **Position : Customer Service(Usher)** **Location : Jakarta** **Role Summary & Responsibility**: Delivering customer service with high standard to provide information, delivering brand story, product knowledge and executing on site...
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Customer Service
3 months ago
Jakarta, Indonesia Howel and Co Full time**Responsibilities**: - Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). - Handle and resolve customer complaints regarding product issues, returns, and exchanges. - Manage and track orders to ensure timely delivery and address any order discrepancies. - Collaborate with the logistics team to address...